Hi Carli. I'm Greg, an eleven years awarded MVP, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.
This normally requires Store repair. I'll give you everything possible that works to fix the Store, based on helping to fix it daily for years here. Even if you've tried a step, please do it over in this sequence:
1) Try updating Store apps:
https://support.microsoft.com/en-us/help/402625....
Check also the Windows 10 Version number at Settings > System > About. If less than 1909 skip to Step 11 to upgrade to the latest by the most stable method.
2) Right click on the time and date in the far right corner of the taskbar. Choose Adjust Date and time settings, at the top make sure the time is correct. If it’s wrong, manually adjust it and make sure the sliders for Set time automatically and Set time zone automatically are set to on.
3) Type CMD in Search, run as Admin, type in box and press Enter, wait until it confirms Services were stopped successfully:
net stop wuauserv
net stop bits
Delete everything you find in C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Download.
Restart PC to restart these Services, or type in Admin Command:
net start wuauserv
net start bits
4) Try running the Windows Store apps Troubleshooter in Windows Settings > Update & Security > Troubleshoot.
5) Type CMD in Search box, Run CMD as administrator, type WSReset.exe and hit Enter. Or in the Search type wsreset.exe select Run as administrator.
6) If that fails to fix the problem go to Windows Settings > Apps > Apps & Features to highlight Microsoft Store, choose Advanced Options, then Reset. After it resets, restart PC.
7) If that fails then re-register the Microsoft Store:
Type CMD in Search, run as Admin, copy and paste into box:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
If you receive error "Cannot find path 'C:\AppxManifest.xml' because it does not exist" it means the Store was uninstalled. Try all the steps here:
https://social.technet.microsoft.com/Forums/win...
If these do not work then skip to Step 11 to reinstall WIndows including the Store while keeping your apps, files and most settings in place..
8) Clear the LocalCache Folder: Open Run by pressing the Windows key + R hotkey.
Copy and paste %localappdata% in Run and click OK.
Open Packages> Microsoft.WindowsStore_8wekyb3d8bbwe > LocalCache folder.
Press the Ctrl + A hotkey to select all content within the LocalCache folder.
Press the Delete button.
9) Type services.msc in Search box, choose Run as Administrator, from Services tab ensure that Microsoft Store Install Service is started and set to Manual, if not restart PC.
Alternative methods to work through the above steps here:
https://www.youtube.com/watch?v=WR1fux9Q9O4
10) Next do everything in Step 10 of this checklist:
http://answers.microsoft.com/en-us/windows/wiki...
11) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version.
http://windows.microsoft.com/en-us/windows-10/m...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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