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Microsoft Visual C++ Studio 2012 Redistributables isn't working

I've recently tried to install the game Smite, only to be given this message before my computer force restarts.

After diving into a deep rabbit hole to try and even figure out what this means, I decided to just try and install Visual C++ 2012 (x64 and x86). It turns out I do have it installed... or at least I think I do. Trying to repair or uninstall the (x64) version of the program leads to a set up failure "0x8007015e - No action was taken as a system reboot is required." Well, 9 restarts later and I'm out of options. I also tried installing the most recent version of Microsoft Visual C++ (despite it specifically mentioning the Microsoft Visual C++ 2012 Redistributable (x86)) and I ran into the same setup failure.

I've tried multiple options to try and uninstall/repair it, but nothing seems to have worked. The (x86) version installed with no problems, but after trying to open smite again, the same pop up and restart occurs. At this point, I either assume the (x64) version is the problem, or I just have no idea what I'm doing.

Hello Septrica Mauze,

Good to see you in Microsoft Community.

You can override install Microsoft Visual C++ Studio 2012 Redistributables directly without uninstall. Visit Visual C++ Redistributable for Visual Studio 2012 Update 4 to download and run the installation package as administrator. Or visit Visual Studio 2012 (VC++ 11.0) Update 4 for more details.

Or you can uninstall in safe mode, clean the cache, then reboot the system and install again in normal mode.

Enter to safe mode

  1. On the desktop click "Start" > "Settings" > "Update & Security" > "Recovery", under "Advanced startup", select "Restart now",

  2. After restarts to the "Choose an option" screen , select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart".

  3. After restarts, you'll see a list of options. Select 4 or press F4 to start your PC in Safe Mode. Or if you'll need to use the internet, select 5 or press F5 for Safe Mode with Networking.

Clean the cache

Run Command Prompt as an administrator ("Win" logo key + "Q", enter "cmd", select "Run as administrator"), and enter the following commands one by one.

net stop wuauserv
net stop bits
net stop cryptsvc
rd /s /q c:\Windows\SoftwareDistribution
rd /s /q %temp%
rd /s /q c:\Windows\temp
net start wuauserv
sc config wuauserv start=auto
net start bits
sc config bits start=auto
net start cryptsvc
sc config cryptsvc start=auto

Meanwhile, you can repair the game, the option is usually located within the game settings or incorporated into the game uninstaller.

If anything is unclear, please feel free to leave your messages here.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

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Hi Septrica,

The list of installed programs/components and their uninstall info is stored in these registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

Please export the 2nd branch by running the following command:

From Command Prompt, run:

reg query HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s >%temp%\reg.txt

Open your "%temp%" directory and upload the file reg.txt to your OneDrive and share the link here.

______________________________________________________________________________________________________
Ramesh, Windows Shell MVP 2003-2012.
If this post resolves your issue, pls mark it as an Answer.

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Last updated December 2, 2022 Views 688 Applies to: