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Microsoft Visual C++ Runtime Library - Error messages/shut down program

I couple of days ago, I opened a PDF with Adobe Acrobat Pro 8 and after 10 seconds, I received this error message:

Image

When I clicked OK, it shut down. I opened Photoshop and it operated fine without any error message.

So, I did the first thing I was told to do and that was uninstalling Adobe Acrobat Pro 8 and then reinstalling it. Everything uninstalled/reinstalled fine, but when I went to open another PDF, I received the same message and Acrobat shut down again. I can basically no longer use Acrobat Pro 8 because of this.

What has happened? Why did this start to occur from no where? And, what can I do to fix this error?

I have read suggestions of uninstalling all Microsoft Visual C++ programs and then reinstalling them, but I have no idea what these programs are and what they're for. Nor do I understand what I would need to reinstall and where I could find them. I did find this site, but there are 6 different downloads and I have no idea what I would need to download and install.

Here is some info about my computer:

Windows 7 Home Premium - Service Pack 1

3.00 GB Ram - 64-bi Operating System

The downloads of Microsoft Visual C++ can be seen here:

https://www.microsoft.com/en-us/search/result.aspx?q=Microsoft+visual+c%2B%2B+runtime+library&form=dlc

I don't know why this only occurs when Adobe Acrobat Pro 8 is running, but I have I have been using this computer for over 5 years and have never had a problem like this. Can someone please help me on how to fix this and what I need to do?

Thank You,

Sean

Hello Sean,

Thank you for visiting Microsoft Community.

As per the description, you are experiencing issue with Microsoft Visual C++ Runtime Library error on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would suggest you to try the following methods and check if that helps.

Method 1:

To diagnose the problem whether any third party program or application is causing the conflict, I would suggest you to try “clean boot” and check if it helps.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

 

How to perform a “clean boot” in Windows, please follow the steps in the link provided below.

 

http://support.microsoft.com/kb/929135/en-us


Important:  Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

 

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

 

Try to reboot the system and check if it helps.

If the issue persists, follow method 2 

                 

Method 2:

I would suggest you to refer to the suggestions provided by “Anil Kumar B” replied on May 15, 2013 in the following Microsoft Community link and check if that helps.

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/microsoft-visual-c-runtime-library-runtime-error/77bba53d-118e-43b3-83d2-c9f089f47527

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

The above article holds good for Windows 7 as well.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

 

 

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Question Info

Last updated April 21, 2025 Views 860 Applies to: