Microsoft Update: October 8, 2019—KB4517389 (OS Build 18362.418): Intel Display Driver:

October 8, 2019—KB4517389 (OS Build 18362.418) contains an Intel Display Driver Update: which causes display issues as documented below. Rolling back the driver corrects the problem as documented below.

Intel Display Driver Installed...

Intel Display Driver display issues ( X across dialog and links)...

Rolling back to Intel Display Driver

I only see recommended discussions, but it is also the solution for now.

We have multiple HP ProBook 450 G6 with the UHD 620 and they have this issue. 

What we've seen is

- Triangled images into Word. 

- Chrome browser which goes black, also settings.

- And crosses on Internet Explorer.

Rolling back the driver helps, updating the driver is possible but it will be overwritten as is newer.

Confirmed here as well. The driver rollback works until the machine updates and breaks again. This usually takes a couple days. Now we are trying to find a way to stop the machines from updating as anyone with this model can no longer function.

Windows updates are swirling the drain. Can we go back to 2005 please?

If you're running Windows 10 Pro...
Search for gpedit.msc and open/run as administrator.


Computer Configuration > Administrative Templates > Windows Components > Windows Update

Find/Open:  "Do not include drivers with Windows Update policy"
Enable this option

Click Apply and OK
Having the same issue after this display drivers update, one after another laptop. Foresee there will be more coming my way. Why can't Microsoft remove this particular update from their servers ??????????


Intel® Graphics - Windows® 10 DCH Drivers

For Intel® HD Graphics 620

Version: (Latest)




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他の方への参考情報に成る様に問題の解決/未解決 に係わらず結果のレポートをレスして下さい


After you roll back the Intel Graphics driver you can hide the windows update

Windows 10 1903 - KB4517389

Windows 10 1809 - KB4519338

We too are having this issue, we have 50 devices that might have this issue. So far about 10-15 have shown the issue. I have only been able to fix 2. 

Hi All,

I have/had a similar issue... out of about 12 HP laptops; 4 reported this issue.... my workaround was:

1. Install ALL updates

2. Remove update KB4517389

3. Reboot and reinstall missing updates.

4. Then go to HP website and install the graphics driver for your product

Seems to have solved the issue (touch wood) - havent had a complaint from the users in 2 days (wow!)

But *warning* doing the above takes time and has worked for me - but perhaps someone has a quicker solution.

In the meantime.... try it!



Discussion Info

Last updated August 19, 2020 Views 3,371 Applies to: