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Microsoft Store will not find folder to install a game.

I was trying to reinstall the Minecraft launcher off of the Microsoft Store and had an issue occur. After clicking install and waiting a few minutes it would show something saying "We'll install this game to a new folder in this location:" however it just wouldn't load the folder name no matter how long I waited. I've already tried logging out and logging back in to the Microsoft Store. I tried checking settings to see if there's anywhere I can change where games are installed but there didn't seem to be anything. I've tried installing something else and it worked just fine, so I think that I might be missing the folder the app needs to be installed from. I tried searching up my issue but I couldn't find anything that helped my problem.

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My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

Could you send a screenshot of the error?

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Yes, here is a photo of the issue. I've left this running for about an hour and the bar where its meant to show the file location isn't loading.

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Follow these steps

1:
Press the Windows key +R
Type WSReset.exe and press Enter.

Follow the prompts.
Restart your PC.

2:
Repair the XBOX app installation:
Press the Windows Key+X > Select Apps > Search for XBOX > Advanced > Restore
Then, on the same page, press Repair.

3:
Launch the Xbox app for PC.

Click your Profile picture.
Click on Support.
Click on Gaming Services Repair Tool.
Click on Start Troubleshooting.

If the problem persists, use the commands to check and repair system files:
support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

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I forgot to mention in the first post that I've already tried WSReset.exe. I've repaired the XBOX app with the steps you've provided and I tried launching the Xbox app. When trying to launch the Xbox app I got error with the code "0x80070424".

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Try a Windows repair using inplace upgrade;
https://answers.microsoft.com/en-us/windows/for...

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I'm experiencing the same issue. Will I lose my Microsoft Office license if I follow this method? It came with the hardware.

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Question Info

Last updated May 4, 2024 Views 44 Applies to: