Microsoft store unable to update/install apps

My microsoft store has not been working since I factory reset my pc. I have tried reseting it and I have tried uninstalling and resintalling it using powershell but still whenever I try to update or download an app it starts downloading then says "Error" and tells me to restart my device which never fixes the problem. I have tried trouble shooting this issue too and nothing ever comes up. I really don't know what to do at this point and im just hoping to get some help.
Hi Calen. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

Do you even still have the Store, as lately after uninstalling it the only way to reinstall is to run a Repair Install from the latest Windows 10 media (Step 11 below). But first I'll give you everything possible that works to fix the Store, based on helping to fix it daily for years here. Even if you've tried a step, please do it over in this sequence:

1) Try updating Store apps: https://support.microsoft.com/en-us/help/402625....

Check also the Windows 10 Version number at Settings > System > About. If less than 1909 skip to Step 11 to upgrade to the latest by the most stable method.

2) Right click on the time and date in the far right corner of the taskbar. Choose Adjust Date and time settings, at the top make sure the time is correct. If it’s wrong, manually adjust it and make sure the sliders for Set time automatically and Set time zone automatically are set to on.

3) Type Services in Search box, run Services app as Administrator, open Windows Update Service and Background Intelligent Transfer Service and Stop both.

Press “Windows (flag) key + R,” copy and paste C:\Windows\SoftwareDistribution\ press the Enter button.
This folder has all the files related to Windows updates.
Open the “Download” folder, select and delete all the files.

Restart Windows Update and Background Intelligent Transfer services in Services app by opening both and choosing Start.

4) Try running the Windows Store apps Troubleshooter in Windows Settings > Update & Security > Troubleshoot.

5) Type CMD in Search box, Run CMD as administrator, type WSReset.exe and hit Enter. Or in the Search type wsreset.exe select Run as administrator.

6) If that fails to fix the problem go to Windows Settings > Apps > Apps & Features to highlight Microsoft Store, choose Advanced Options, then Reset. After it resets, restart PC.

7) If that fails then re-register the Microsoft Store:
Type CMD in Search, run as Admin, copy and paste into box:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

If you receive error "Cannot find path 'C:\AppxManifest.xml' because it does not exist" it means the Store was uninstalled. You can try the advanced fixes proposed in https://social.technet.microsoft.com/Forums/win...
or skip to Step 11 below to reinstall Windows including the Store while keeping your apps, files and most settings in place..

8) Clear the LocalCache Folder: Open Run by pressing the Windows key + R hotkey.
Copy and paste %localappdata% in Run and click OK.
Open Packages> Microsoft.WindowsStore_8wekyb3d8bbwe > LocalCache folder.
Press the Ctrl + A hotkey to select all content within the LocalCache folder.
Press the Delete button.

9) Type services.msc in Search box, choose Run as Administrator, from Services tab ensure that Microsoft Store Install Service is started and set to Manual, if not restart PC.

Alternative methods to work through the above steps here:
https://www.youtube.com/watch?v=WR1fux9Q9O4


10) Next do everything in Step 10 of this checklist:
http://answers.microsoft.com/en-us/windows/wiki...

11) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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I honeslty think this might possibly be a hard drive issue because ive looked and found out that many people have had the same issues as me and just had to reformat thier harddrive. Im going to try that after I save my important files to my Onedrive. I'll tell you if this fixes the problem thanks for your help I tried all your steps but 11.

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Hi Calen -

Do you still have the Store? You said you completed all the other steps except 11. If the Store has been uninstalled then only Step 11 will replace it. It reinstalls Windows while keeping your files, apps and most settings in place, brings you up to the latest version and solves most problems.

Keep me posted on your progress as I will be here to help until the case is resolved.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Yes, I have microsoft store installed but it has the same problems as before where I get an error message when ever I try to update or download an app.

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Hey,

I decided to just do step 11 and it still seems my store is still broken/corrupted.

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Last updated May 5, 2024 Views 13,169 Applies to: