Microsoft Store is not available on my Windows 10 laptop

Hello KatoPeeps,

I'm John an Independent Advisor and a Microsoft user like you. I want to apologize if you encountered this issue. I understand you have a problem with Microsoft Store missing. When was the last time you have Microsoft Store? Did you made any changes recently?


**Run the troubleshooter:
Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

**Reset the Microsoft Store cache
Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note

A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.


If it doesn't work Press WIN+R to open Run then type: %appdata%
On the address bar click AppData > Local > Packages
Look for the folder Microsoft.WindowsStore_8wekyb3d8bbwe and renamed it to Microsoft.WindowsStore_8wekyb3d8bbwe.old

Procceed to Uninstall then Reinstall Microsoft Store

Uninstall the Store:
Press Windows key + X
Click and Run Windows PowerShell as Administrator
Now Type: get-appxpackage *WindowsStore* | remove-appxpackage
Enter then proceed to reinstall Store

Reinstall the Store:
Press Windows key + X
Click and Run Windows PowerShell as Administrator
At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Launch again your MS Store


I hope this helps! Kindly inform me if my suggestions does not solve the problem. I can provide another solution for you to try.

Sincerely

John DeV
Independent Advisor

Hi John,

Thanks for the very prompt reply.

I last used the store nearly a year ago. Since then my computer crashed for an unknown reason. When this happened I was forced to reset my computer. I suspect that either the crash or reset caused me to loose the Windows Store.

I have run the troubleshooter for Windows Store apps and it couldn't identify the problem.

When I ran wsreset.exe I got a message that I "need a new app to open this ms-store link". 

I tried what you suggested “to open Run then type: %appdata%” etc.   In AppData > Local > Packages there was no folder called “Microsoft.WindowsStore_8wekyb3d8bbwe “.

I ran the code to uninstall the Store but got no feedback.

I ran the code to reinstall the Store but again got no feedback. In each case the cursor just disappeared for a moment and then returned to its “home” position: C:\WINDOWS\system32>.

So, unfortunately your suggestions did not solve the problem.

Looking forward to hearing from you again.

Many thanks for your support.

KatoPeeps

Hello KatoPeeps,

Thank you for updating me that information. I'm sorry it didn't resolve the issue.

Make sure to login an administrator account
Win+R then type C:\Program Files
Under View click the box "Hidden items" to show hidden items
On the list of folders below kindly find WindowsApps
Right click then Properties then select Security Tab
Click Advanced.
Please take a screenshot and kindly post on your next reply.


Sincerely

John DeV
Independent Advisor

Hi John,

Thanks for another very fast reply.

Screen-grab attached. Hope you can read it! KatoPeeps

Hello KatoPeeps,

Thank you for that screenshot you've provided.

Make sure to login an administrator account
Win+R then type C:\Program Files
Under View click the box "Hidden items" to show hidden items
On the list of folders below kindly find WindowsApps
Right click then Properties then select Security Tab
Click Advanced.
See Owner then click Change
Click Advanced then Find Now
On the list, Select your current Administrator Account
Check the box "Replace owner on sub containers and object" and apply.
Wait for the settings to apply to all then click "OK"


Win+R then type C:\Program Files
Under View click the box "Hidden items" to show hidden items
On the list of folders below kindly find WindowsApps
Right click then Properties then select Security Tab
Click Advanced.
Click the Add button
Click "Select a principal" link
Click the locations button and select the local computer
Click Advanced then Find Now
On the list find and add the "All Applications Packages" group name and click ok
Then Hit OK.

Please take a screenshot after you've done this.




Sincerely

John DeV
Independent Advisor

Thanks John,

Thanks for the help.

Here's the next screenshot:

Hello KatoPeeps,

Did you successfully added the All Applications Packages on the list?

If yes, Reinstall the Store:
Press Windows key + X
Click and Run Windows PowerShell as Administrator
At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your PC then Launch again your MS Store


Sincerely

John DeV
Independent Advisor

Hi John,

I'm afraid we're not there yet!

In your previous message all went well in part 1.

In part 2 all was OK until I got to "Click the ADD button". There was no ADD button. But if I clicked "Continue" there was a greyed-out "ADD" button.

Please advise how to continue.

Thanks,

KatoPeeps

Hello KatoPeeps,


If still doesn't work, Please try to Perform a Repair Install of Windows 10 with an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications. The in-place upgrade will also bring you the latest Windows update.

**Few things to check on the PC

Important: Back up your personal data and files to an external hard drive, USB thumb drive, or cloud location (such as OneDrive) before you begin any reinstall of Windows 10 just in case something went wrong.

Ensure you are signed in or have administrator rights to do a repair install

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade


Please NOTE: You don't need to follow the instructions to turn off Secure Boot

Repair Install of Windows 10 with an In-place Upgrade
https://www.tenforums.com/tutorials/16397-repai...


I hope this helps! Please let me know if you have any further concerns.


Sincerely

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks John,

I think it's possible you may have omitted a step or a half step in part 2 of your previous instructions because the ADD button was missing when I followed your guide. I wonder if you could check this if you don't mind. 

Let me know what you think.

If necessary I will Perform a Repair Install of Windows 10 with an In-place Upgrade, but I will only do this as a last resort if I really have to.

Many thanks for all the trouble you are taking.

KatoPeeps