Microsoft Photos Not Opening

Hi,
Sorry to hear you're experiencing this issue.

Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard? Are you trying to open photos and videos stored on your computer or on an external drive?

-Attach a screenshot of the System Information Page:
1-Right-click on Start then click on Run
2-Type: msinfo32 and click on Ok

-Attach a screenshot of the error message that you are receiving.

You can see at this link how to include a screenshot in your post.
https://answers.microsoft.com/en-us/feedback/fo...

The device i'm having the issue with is on my desktop, it's a windows 10 pro benq gw2262 and yes i'm trying to open microsoft photos and videos on my computer. here's the message that pops up:

The error "File system error -2147219196" is usually caused by hard disk corruption, bad sectors, or damaged system files.

The first thing that you need to check is if there are any problems with your hard drive. You can use a tool called SeaTools to check the health of your hard drive and scan it for errors.

"SeaTools is a comprehensive, easy-to-use diagnostic tool that helps you quickly determine what is preventing you from accessing data on your desktop or notebook computer. It includes several tests that will examine the physical media on your Seagate, Maxtor or Samsung disk drive and any non-Seagate disk drive."

You can see more information and download the SeaTools at these links.
https://www.seagate.com/content/dam/seagate/mig...

https://www.seagate.com/content/dam/seagate/mig...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.



If SeaTool identifies any problem with your hard drive, it means that your hard drive is physically damaged and you will need to replace it.

Benq gw2262 is a monitor.

Anyway, the developing issue that is affecting many Intel Core 2 CPU systems has nothing to do with corrupted hard drives. Disk scans show no errors.

This new problem predominately affects Intel Core 2 CPU systems. Microsoft's official stance is it doesn't support Intel Core 2 CPUs going forward (with Windows 10 2H22 and never has with Windows 11).

Windows 10 Pro 64 bit edition, Version 22H2 (OS Build 19045.3930), with no pending Windows updates, exhibits this issue on a PC here using the following app versions (information provided by Event Viewer). The affected PC is using an Intel Core 2 Quad CPU.

Microsoft Store app updates are performed (in the background, daily, unless the updates are disabled in Microsoft Store) independently of Windows Updates.

Photos 2024.11010.1002.0

Faulting application name: PhotosApp.exe, version: 0.0.0.0, time stamp: 0x659f3d43

Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979

Exception code: 0x00001007

Fault offset: 0x000000000012db22

Faulting process ID: 0x4494

Faulting application start time: 0x01da508377bd06a2

Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2024.11010.10002.0_x64__8wekyb3d8bbwe\PhotosApp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: a7f21100-823a-43e9-a8e2-396aa00bf863

Faulting package full name: Microsoft.Windows.Photos_2024.11010.10002.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Calculator 11.2311.0.0

Mail and Calendar 16005.14326.21786.0 (odd name for the Calendar app)

Faulting application name: HxCalendarAppImm.exe, version: 16.0.14326.21786, time stamp: 0x6597575c

Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

Exception code: 0xc000001d

Fault offset: 0x00000000000166f4

Faulting process ID: 0x105c

Faulting application start time: 0x01da50842d5e6f54

Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21786.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

Report ID: 166514ed-6118-40b8-a3e3-a6429fea7f78

Faulting package full name: microsoft.windowscommunicationsapps_16005.14326.21786.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: microsoft.windowslive.calendar

Films & TV 10.22091.10051.0

Faulting application name: Video.UI.exe, version: 10.22091.1005.0, time stamp: 0x6530e1eb

Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

Exception code: 0xc000001d

Fault offset: 0x00000000000166f4

Faulting process ID: 0x2760

Faulting application start time: 0x01da5084425fe2ab

Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10051.0_x64__8wekyb3d8bbwe\Video.UI.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

Report ID: f0c09420-d1d5-4ed4-b0ae-c313807baacb

Faulting package full name: Microsoft.ZuneVideo_10.22091.10051.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.ZuneVideo

Paint 3D 6.2310.24037.0

Faulting application name: PaintStudio.View.exe, version: 0.0.0.0, time stamp: 0x65387a54

Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

Exception code: 0xc000001d

Fault offset: 0x00000000000166f4

Faulting process ID: 0x48d8

Faulting application start time: 0x01da508453accc7b

Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSPaint_6.2310.24037.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

Report ID: f7513880-be05-426e-acb5-a2156b2c1763

Faulting package full name: Microsoft.MSPaint_6.2310.24037.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.MSPaint

Feedback Hub 1.2309.12711.0

Faulting application name: PilotshubApp.exe, version: 1.2309.2309.28001, time stamp: 0x65152eaf

Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979

Exception code: 0x00001007

Fault offset: 0x000000000012db22

Faulting process ID: 0x5294

Faulting application start time: 0x01da50840995bdac

Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsFeedbackHub_1.2309.12711.0_x64__8wekyb3d8bbwe\PilotshubApp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 97a1d38d-96f0-447e-ab79-abe02d35564e

Faulting package full name: Microsoft.WindowsFeedbackHub_1.2309.12711.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Voice Recorder 10.2103.28.0

Faulting application name: SoundRec.exe, version: 10.2103.28.0, time stamp: 0x60622fa3

Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

Exception code: 0xc000001d

Fault offset: 0x00000000000166f4

Faulting process ID: 0x35a4

Faulting application start time: 0x01da5084b44889af

Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsSoundRecorder_10.2103.28.0_x64__8wekyb3d8bbwe\SoundRec.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

Report ID: 7d641597-feeb-4408-a5d0-134dbbde1406

Faulting package full name: Microsoft.WindowsSoundRecorder_10.2103.28.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Windows upgrade (otherwise known as in place reinstall) didn't fix the issue.

DISM /Online /Cleanup-Image /ScanHealth didn't help.

sfc /scannow didn't find anything wrong.

Uninstalling and reinstalling apps didn't fix anything.

Repairing apps didn't fix anything.

Resetting apps didn't fix anything.

Windows Store Apps troubleshooter didn't fix anything,

Using PowerShell to reinstall/obtain, and register packages didn't fix anything.

Deleting and reinstalling the Microsoft Store app didn't fix anything, of course.

Creating a new local user account and signing into it doesn't change anything.

Disabling antivirus and my firewall, of course, doesn't fix anything.

Affected account is an administrator account.

CONCRT140_APP.dll is part of Visual C++ (affects Paint 3D and Voice Recorder apps).

Installing Visual C++ 2015 -2022 redistributables (both x86 and x64) does not fix the problem with Paint 3D and Voice Recorder.

KERNELBASE.dll is part of (installed with) Windows (affects Calculator, Photos, Feedback Hub, and Calendar apps).

DISM and SFC didn't find anything exciting, and I performed an in-place Windows 10 upgrade, which also didn't fix anything with respect to

KERNELBASE.dll .

I see another thread over here:

And here:

Intel i7-2600K on Version 22H2 (OS Build 19045.3930) works fine with these apps.

Intel i7-6700HQ (laptop) on Windows 10 Home Version 22H2 (OS Build 19045.3930) works fine with these apps.

Intel i7-13700F on Windows 11 Home 23H2 (OS Build 22631.3007) works fine with these apps.

Intel i9-14900K on Windows 11 Pro 23H2 (OS Build 22631.3007) works fine with these apps.

Intel Core 2 CPU on Windows 10 (OS Build 19045.3930) here doesn't work with these apps.

All systems don't report pending Windows Updates (that aren't previews) or problems with DISM or SFC.

Visual C++ 2015-2022 (x86 and x84) is installed.

It's possible that a change has been made that now requires a CPU that supports SSE4.2 in order to run the latest version of these apps.

The problem is caused by Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe, and a new Microsoft Visual C++ UWP Runtime Package will resolve this Intel SSE4.2 bug that was introduced in Visual C++ on 64-bit Windows. Everyone just needs to wait for Microsoft to deploy the fix.