Microsoft Photos not loading

When clicking on the Photos tile  or from the All Apps menu nothing happens. I can see some photos when live tiles are turned on but the app will not load with live tiles turned on or off.
Answer
Answer

Hi Amla,

Thanks for replying to us with the status of your issue.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur if some of the sync setting is not working with Photos app.

I would suggest you to try running Windows store app troubleshooter and check if it helps.

Follow the below steps:

  1. Type troubleshooting in the Search area on the taskbar.

  2. Click on View all on the left panel of the Troubleshooting Windows.

  3. Select Windows store Apps.

  4. Follow the on screen instruction.

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

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Question Info


Last updated July 28, 2023 Views 1,297 Applies to: