Microsoft Photos App not working

Hi. 

I have tried all the recommendations for fix the Photos app not working and it still crashes when I open it. I have uninstall and install it a few times, reset and repaired it and still no dice. 

Please help.

Regards, 

Hi Morne,

Let us try something else.

Type winver in start and press enter. What is the build and version number reported?
Sumit

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See attached. 

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I have been having this update since update 2004.

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Thanks. Is your device on the compatibility list provided by the computer manufacturer?

Try doing a repair install. A repair Install keeps everything including Files and applications and reinstalls Windows.

http://www.yourwindowsguide.com/2016/06/how-to-...
http://www.tenforums.com/tutorials/16397-repair...

The best and the easiest way is to use first method in the first article.

Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks. Is your device on the compatibility list provided by the computer manufacturer?

Try doing a repair install. A repair Install keeps everything including Files and applications and reinstalls Windows.

http://www.yourwindowsguide.com/2016/06/how-to-...
http://www.tenforums.com/tutorials/16397-repair...

The best and the easiest way is to use first method in the first article.

Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Nope. there appears to be an issue with the latest build of the Photos app which is causing this issue for many users. The version with the issue is 2020.20070.10002.0.

Please do not do a repair install of Windows. It will not resolve this issue.

Microsoft need to fix the photos app.

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Thanks. I'm using Irfan and Lightroom now. 

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Last updated August 7, 2020 Views 170 Applies to: