Microsoft Phone Link not opening on PC

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

What is your current Windows operating system and version? Press Windows key+R to open Run then type: winver

Please let me know if you have tried the methods below.

**Update Phone Link app
Open Microsoft Store then click Library
Update Phone Link app or click Update all

**Reset the Phone Link app
Press Start then search Phone Link
Right click it then select App settings
Click Termine > Repair > Reset
Restart your computer

**Reinstall Phone Link app via PowerShell.
Press Windows key+X then select PowerShell (Admin)
Copy and paste the command below then press Enter

get-appxpackage *Microsoft.YourPhone* | remove-appxpackage

After that, please try the methods below to reinstall Phone Link app.

Open Microsoft Store then search Phone Link app
Click Install

Or try this to install Phone Link app via PowerShell.
Press Windows key + X
Click and Run Windows PowerShell (Admin)
At the command prompt, copy-paste the following then hit Enter:

Get-AppXPackage *Microsoft.YourPhone* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

Kind regards,

John DeV
Independent Advisor

I have attempted to implement all of the suggestions but I got down to reinstallation and I couldn't log into my Microsoft account as it told me that my email did not exist. I went through and reenrolled and tried again over and over. I apologize for wasting your time but if I have this much trouble just trying to log in, let alone getting the app to function, I am just bailing out. I have used the Dell/Alienware Connect app in the past without issue but this is just unacceptable. Thank you again for your assistance.

Please try to login to your Microsoft Account on another device such as your phone and see if it works there.

I did try on my other laptop with the same issues, I'm out. If I have to fight with it for two days, it's not worth the trouble. Thanks again.

No worries, I understand. Feel free to reach out to the Community if you have any future concerns.

You're most welcome and have a great day.

Kind regards,

John DeV
Independent Advisor