Windows 10 Top Contributors:

Microsoft order disappear, been charged but cannot located my order

I purchased a Surface Laptop with a bamboo Ink online by Microsoft official website in 10/3, got email and been charged immediately (credit card). After several hours, all history orders disappear.

I call 13 20 38 in 11/3. The staff cannot locate my order (Laptop and Ink) by the email address but credit card and the order number. But they told me the order is pending due to no payment. I provide the Authorisation number of the charge from the bank. They just told me to wait.

Due to that, I cannot locate my order, I do not know to wait for what. If the order is confirmed, how can I get the information? How could history orders recover? If I do not want wait, could you help cancel the order and return the refund?

Thank you for your help :)

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Replies (3)

Ottilia=====

I purchased a Surface Laptop with a bamboo Ink online by Microsoft official website in 10/3, got email and been charged immediately (credit card). After several hours, all history orders disappear.

I call 13 20 38 in 11/3. The stuff cannot locate my order (Laptop and Ink) by the email address but credit card and the order number. But they told me the order is pending due to no payment. I provide the Authorisation number of the charge from the bank. They just told me to wait.

Due to that, I cannot locate my order, I do not know to wait for what. If the order is confirmed, how can I get the information? How could history orders recover? If I do not want wait, could you help cancel the order and return the refund?

Thank you for your help :)

* Staff

Sorry for the spelling mistake

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Vijay A. Verma

Volunteer Moderator

Hi Ottilia
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should follow the below process for refund

https://support.microsoft.com/en-us/help/400064...

Do let me know if you require any further help on this. Will be glad to help you.

Sincerely yours,
Vijay A. Verma | Blogging @ https://excelbianalytics.com | Linkedin @ https://www.linkedin.com/in/excelbi/

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Ottilia=====

But I cannot find my order on the website by this process (So do the staff, they find the order by order number and my payment credit card number). How could I deal with that?

And when I click the "view or manage your order" bottom from the email I received after payment, it dose show the order but there is no "cancel item" anywhere.

Because the amount is really large for me (i am just a student). Could you help me with this order? Thanks for your kind help!

TOT