Microsoft Flight Simulator 2020 Installation Problems / Clarification

Hi,

I have been struggling with getting MSFS 2020 to install!

Pre-Purchased the Premium Deluxe Edition and i have a Windows 10 PC - and so far all attempts have failed at some point over the last 12 hours of trying.

First question - what is the order of installation that should be performed from the Microsoft Store across the items that are listed there in two parts:

1. Manage - with just one entry "Microsoft Flight Simulator: Premium Deluxe" and

2. Bundle Contents - that lists four sub-parts

2.1 "Microsoft Flight Simulator"

2.2 "Flight Simulator Deluxe Upgrade"

2.3 "Flight Simulator Premium Deluxe Upgrade"
2.4 "Digital Ownership"

Is there a particular order or hierarchy that these need to be installed?

i.e. do each of the sub-parts of point 2 above need to be installed individually and prior to the first part (i.e. point 1), or does installing the first (Managed) install all the others?

So far the downloads have been erratic, and i installed the first part and then launched it, it started up and then froze, and then crashed on restart. When trying to install the sub-parts, the computer just site there with "working" displayed on the sub-part line.

This is really frustrating!

Anyone able to provide some guidance or point to a set of instructions on how to get MSFS2020 installed?

thanks!

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Hey there, JawaharBhalla
Welcome to the Microsoft Community forums. I am Nathan, an Independent Adviser.

As far as I understood it if you have bought the Premium Deluxe Edition, you should download that version from the store here:

https://www.microsoft.com/store/productId/9PMDB...

The store should take care of the rest, and install what it needs to install. 

There is an installation guide the developers have published regarding this game here:

https://flightsimulator.zendesk.com/hc/en-us/ar...

Hope this helps,
Regards,

__

The website linked above is an official website for the game developer Asobo Studio. While this site does not belong to Microsoft, it is a trusted source.

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Have the same problem. Tried installing it from different locations in Store, but get either "An error occured on our server" or no response at all, depending on where I try to install it from. 

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Hey there, MagnusSchmitz

Welcome to the Microsoft Community forums. 

Can you press start key and R together, then type wsreset.exe in the run window and press ok. 

This will reset the Microsoft Store app and should hopefully clear up any problems. 

Hope this helps, 

Regards, 

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Tried it several times now, restarted the computer, paused my firewall, everything I can think of. No difference.

If I try to install a part of the package, I get the error, but if I try to install the whole package, nothing really happens. I get a popup where I can choose the drive to install it, and after selecting a drive and clicking "Install" button the popup closes and then nothing... Doesn't matter which drive I choose either.

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this its what i got for hours

i try to restart the download and nothing

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Hey there, MagnusSchmitz

Thanks for the information. 

Please can you go to Start > Settings > Update & Recovery 

Then check for any Windows Update. If there is a Windows Update, please can you install it and see if the game works?

Can you press Start & R together and type winver

What version of Windows 10 are you using?

Are you in S mode?

Regards,

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I have Windows 10, Home edition, version 1903 (18362.1016). Installing version 2004 now to see if that helps. Not running it in S mode.

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Mine's Windows 10, Home Edition Version 2004 (OS Build 19041.450) - so really dont think its the Windows version thats the problem.....

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Nope, didn't help to update. Now I don't get any errors when trying to install a part of the package, like before. Now it's the same as when I try to install the package. Nothing happens and after a few seconds the install button comes back.

Yeah this is very very frustrating!

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Hey there, salmonpizza2691

Thanks for the screenshot. 

Please can you try this article here for troubleshooting slow download speeds:

https://flightsimulator.zendesk.com/hc/en-us/articles/360015761760-Slow-download-speed

Hope this helps, 

Regards, 

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Last updated October 30, 2020 Views 18,229 Applies to: