Microsoft App store error code 0x00000194 on game pages only.


I am having problems with Microsoft Store games. The app profile pages for games will not load, I simply get "Try that again, Page could not be loaded. Please try again later." and then the 0x00000194 error code at the bottom. I don't get any errors with anything else such as apps, devices or film&TV.

I recorded a short video demonstrating the issue:

I have tried everything I can find/think of to fix this, including WSReset, powershell commands, I have uninstalled the store itself with ccleaner and run the powershell command to reinstall it, tried turning off my anti-virus, deleted temp folders, updated everything, checked my account settings, checked firewall settings, I have even gone as far as reinstalling Windows 10 completely. Nothing has worked.

I was sure that it was something to do with my account as it seemed to work until I logged in. However I can still see the store pages logged-in online in chrome ( and can open and view pages in the store app and remotely install etc from there, but as soon as I leave the page in the store app it's lost again, back to error.

Thanks in advance.



Hi Tebby,

Thank you for writing to Microsoft Community Forums,

You may try the step listed below and check if it works,

Change Microsoft user account name:

  • Sign out of the Microsoft Store.

  • Go to and login with your Microsoft account.

  • Modify your last name.

  • Save your changes.

  • Sign in to the Microsoft Store.

Hope it helps,

Junaid A
Microsoft Community - Moderator

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Question Info

Last updated February 16, 2021 Views 985 Applies to: