Microsoft Account Problem

I am getting the following message when I switch my laptop on - "We need to fix your Microsoft account (your password has probably been changed) Select here to fix it in the shared experiences settings."

I am suspicious of this simply because my password has not been changed, I have no problems accessing my laptop, so can I go on ignoring the message - or more pertinently, how do I get rid of it?

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Hi Alan,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Sometimes the message is seen even if the password isn't changed. This is a legitimate message. You should re enter the password again in sync settings by simply clicking on the notification, that should get the rid of it.

Hope that helps.
Sumit
Available 6 PM - 8 AM PST

It is always good to include your PC Specs, make and model in the question

Never Call the Phone numbers received in Emails from the Microsoft Community

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Hi Alan,

I'm Stefano an Independent Advisor, here to help you.
To check if it s a Microsoft true request you have to follow this steps:

1. Press WINDOWS + I
2. Click on "Account"
3. Click on "Your info"
4. If there is a button like "Fix now", click on it and follow on screen instructions. That will fix your info and get rid of the message.

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Thank you - but there is no 'button' or any such-like you describe. when I try 'managing your account', I just seem to go in circles!

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Thank you. when I follow your suggestion, there is no notification that I can click on. I'm sure it is me being incompetent!

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Then can I ask you what Windows 10 build are you on?

1. Press WINDOWS + R
2. Type "winver" without quotes and press ENTER

Also, can you tell me if that command return some error?

1. Type "cmd" in windows search bar
2. Right click on "Command Prompt"
3. Select "Run as Administrator"
4. Type "sfc /scannow" without quote and press ENTER

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Thank you once again. I have version 1903 OS build 18362.239. As to your other suggestion, the end result was "Windows Resource Protection did not find any integrity violations.

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Then your system is updated and also doesn't have any corrupted files.
I would suggest you to follow this procedure:

1. Press WINDOWS + I
2. Click on "Account"
3. Click on "Your info"
4. Click on "Login with a local account" and follow on screen instructions.
5. Once done, close Windows Settings.

Then:

1. Press WINDOWS + I
2. Click on "Account"
3. Click on "Your info"
4. Click on "Login with a Microsoft account" and follow on screen instructions.
5. Reboot

This should solve every synchronization issue related to your account.

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Thank you yet again. Once I screw up my courage to understand the questions - I hate having to change my password, and that more than once.....Cheers.

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Question Info

Last updated April 8, 2022 Views 5,853 Applies to: