Microsoft account name change does not change it anywhere

I just got a laptop with Windows 10 so I signed in with my microsoft account.  As my full name appears on the login page I realised it was my old name (got married recently) so I went to my microsoft account page and changed my name to be my current name and saved it.  On the account screen it still said my old name so I thought 'hmmm that's weird' and went back to the edit screen which showed that it had saved my change.  But it's not propagated anywhere other than on the edit page.  My Windows 10 login is still showing my old name, the bar at the top of the webpage for hotmail is still showing my old name, the account detail page is still showing my old name.  How do I get rid of my old name since changing it on the edit screen is not working?  It's been 2 days now and I can't believe it's still not changed.  Can anyone help?  I'd be eternally grateful.

The other slightly weird thing I'm seeing now (in last 10 mins) is that if I try to change my name (for the 20th time) using https://account.microsoft.com or account.live.com (this page has my old name) and clicking 'edit name' it takes me to a page (with my new name - hurrah!) and then asks me to confirm my name to continue and when I click save I get an error saying

"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later"

 

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Last updated November 11, 2019 Views 14,807 Applies to:

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Hi Janiec,

Thank you for posting in Microsoft Community.

I understand that you are facing issues with your MS account. I can help you with it.

As you have already described about the issue, in detail and also provided the error information, please refer to the link by Jethro_E. below and check if your issue can be fixed or not.

http://answers.microsoft.com/en-us/outlook_com/forum/oaccount-omyinfo/there-is-a-temporary-problem-with-the-service/e1b38112-6ef0-4429-b648-a06a732ce9a1

Hope it helps. Get back to us for further queries. We are happy to help!

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That link really is not helpful at all unfortunately.  It looks like the person with that problem never got a solution and whatever 'temporary' problem they had over 2 years ago is hardly going to apply here.  In any case that 'temporary' error message has gone now.

I have tried from a different browser to check whether it's a caching issue but no, using firefox it still shows my name as being changed in the 'edit' page but still hasn't changed anywhere else.  So frustrating.  Does anyone have an answer to this?

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Did you ever find a solution to this? I'm having exactly the same problem. I login to Microsoft and edit my name and it shows up fine. However my login to my laptop still shows the old name.

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Hi, yes, hopefully it's already worked for you as all I had to do was wait another few days and it changed everywhere. I can't remember exactly how long it took but it was definitely more than 2 days!

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I had the same problem, too. Here's how i solved it.

Changing your name via Inbox

  • go to your outlook inbox https://outlook.live.com/owa/
  • click on your name in the top right corner
  • click "Edit Profile"
  • click "Edit" behind your name

This changes your name on your Microsoft account management page and the inbox.

Apply changes to Windows 10

  • open your Windows Settings
  • go to Accounts 
  • select Sign in with a local account instead and complete changing your account to local 
  • reconnect by going to the Account settings again to Log in with a Microsoft account

→ This will update your name on your Computer

I hope this helps. If it does, please mark this as "Solved my problem" or "Helpful".

If it didn't, respond, and I will try to find another solution.

- Florian

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Brilliant, worked straight away. Thank you so much. I had another post about this and all everyone kept saying was, it was a delay and would sort itself out. I left it for two weeks and nothing changed. This worked instantly!!

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I'm having the same problem, and I tried your second suggestion but it didn't work for me.

Do you have any other suggestions?

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I tried your second suggestion but it didn't work for me.

Did you only do the part after "Apply changes to Windows 10"?

If yes; that is only the second part, not a different solution for the problem. You have to do both, "Changing your name via Inbox" and "Apply changes to Windows 10".

If the problem persists, respond again.

- Florian

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Oh goodness I didn't even realize I had an outlook account! haha! 

It worked that time, thank you!

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No problem! :)

If you have any other problems, feel free to ask.

- Florian

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