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Microsoft account login issue

Hi,

This is really confusing. I was not signed in to my account in my windows 10 system, which then directed to a account creation option. Using that I am allowed to create a Microsoft account from my windows 10 OS, which only takes a user name, but no password or other details.

Now that happened now, I am only allowed to signin by scanning my fingerprint since there was no password set. So I signed in to webpage, by scanning my fingerprint. I tried to add a new password. But there is only one option related to passwords, which is to change your password, which takes a previous password (mandatory field!!) to set a new password. Now I am stuck in the middle of nowhere. Please help.

***Move from Outlook / Outlook.com / Email ***

***Original Title: Microsoft Account Creation****

****Moved from: Windows/Windows 10/Ease of access****

Answer
Answer

Hi,

Thank you for writing to Microsoft Community Forums. 

I understand that you are facing issues with Microsoft Account

 

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

 

  • Were you using a local account initially on PC?

  • Do you see other Sign-in options at login screen?

  • When and where, you got directed to an account creation option?

  • Did you have any existing Microsoft account?

  • In which webpage you have signed in using fingerprint?

  • Are you able to login on Microsoft website with the new account?

     

Please provide more information regarding the issue and post some screenshots of the issue showing on the screen. Please refer how to include a screenshot in your post to upload the screenshot. 

Note: Make sure you don't capture any personal information while taking the screenshot

 

Meanwhile, I would suggest you to follow the steps mentioned below:

Navigate to Settings> Accounts >Sign-in options and toggle the switch to off for Make your device passwordless

Additional information:

Change your Microsoft account password

 

We await your response.

Vineet Kumar

Microsoft Community – Moderator

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Question Info

Last updated December 30, 2021 Views 45 Applies to: