Microphone not working in Zoom Conference

I cannot get the microphone to work when on a Zoom App conference.  I have a brand new HP notebook using Windows 10.  Any suggestions?
Hello THOMAS_SMITH_915,

My Name is Paul one of the Community Expert and a Windows User like you. I am sorry that you are having issues with your MIC using ZOOM App. First lets try to perform some triage to replicate the issue.

1. Check Privacy Settings.

* Click Start and search for PRIVACY SETTINGS and open it.
* Look at the left side for APP PERMISSIONS and choose Microphone.
* Make sure that the access to your MIC is ENABLED.
* If you downloaded it from MS Store scroll down and make sure that ZOOM has access.

2. Check if the MIC is the Default Device

* Click START and search and open Sound Settings.
* In the Right corner you will going to see SOUND CONTROL PANEL. click it.
* Go to Recording TAB and make sure that your MIC is under default.

3. Check your ZOOM in App Settings

https://support.zoom.us/hc/en-us/articles/20136...


Regards,

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HI,

What needs to be done if the Zoom app is installed but does not show up in Microphone Privacy Settings?

I have checked the mic with all the other apps, all the other tests on Mic I have done, but I just cant seem to make the mic work in Zoom meetings. 

Additionally, The mic. works if I connect an external. But the speakers don't work when this happens. 

Thanks in advance. 

Hemang

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It is possible that you're facing the issue because you haven't enabled Microphone privacy settings in Windows 10

You can check this blog post: 
https://geekermag.com/fix-zoom-microphone-not-working-windows-10/

For step by step instructions. The post also has other solutions which worked for users reporting about the same issue.

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Last updated June 30, 2020 Views 2,133 Applies to: