Microphone not detected (HyperX Cloud Stinger)

Hi Manoj. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

I'll give you everything possible to try for headset problems so at least something will work. If you need help performing any steps I am standing by here to help:

First try the steps here:
https://www.maketecheasier.com/fix-headphones-n...
https://www.windowscentral.com/setting-your-hea...
https://www.lifewire.com/fix-headphones-not-wor...
https://www.thewindowsclub.com/headphones-not-w...
https://merabheja.com/fix-no-speakers-or-headph...
https://troubleshooter.xyz/wiki/fix-headphones-...

Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu.

Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.

If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.

See all ways (including manufacturer-specific) to re-enable the "Which device did you plug in" popup which can solve headset issues:
https://windowsreport.com/you-just-plugged-unpl... (avoid ad links)
https://h30434.www3.hp.com/t5/Notebook-Audio/En...
https://forums.tomshardware.com/threads/how-do-...
https://www.dell.com/community/Windows-10/How-g...
https://answers.microsoft.com/en-us/windows/for...

Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

Do the same for the headset device and/or it's microphone.

Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.

Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.

If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:
http://home.bt.com/tech-gadgets/computing/how-t...

If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:
https://www.howtogeek.com/223864/how-to-uninsta....

To check over the integrity of your install go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method.
http://windows.microsoft.com/en-us/windows-10/m...

If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. If you are an Insider I can also vote it up with my MVP badge and track the issue for you.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi thank you for your reply this quick the issue is that it not even detecting for example 

i see this two option on my device manager only when i enable show hidden devices when i double click on them

i get this same error code even when i unplug my headset and replug it for both of those options i have this same error code so i do not know how to fix it. If you know the answer to this it would help me a lot too

If i am able to fix this issue i will give max stars too as i have been fustrated not being able to fix this issue for 2 months :(

Manoj, the steps I gave are to get the headset to be detected.

In particular there is an entire armada of tutorials on how to get it to generate the "Which device did you plug in" popup which can solve headset issues.

There are over an hours worth of steps to try there. Please do not skip any steps. We often find out later that the fix was the skipped step. If you need help performing any step I will help.

Hi i have tried all of the ways you gave did not detect yet so i am reinstalling windwos10 thro usb and my questions is when I get to the "Where do you want to install windows?" i dont have any external drives so in that section will i get only one option or do i egt many and do i have to delete something there or no?

Follow the gold standard Clean Install in this link which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

Make sure to do all of the backups give in the first section so you know you're not leaving anything important behind.

Then during the booted install to follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install - this makes it foolproof.

To create bootable Windows 10 Installation Media (on another PC if necessary) install Media Creation Tool and follow the directions in the middle of the download page here: https://www.microsoft.com/en-hk/software-downlo...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key for your PC maker given in this chart: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, then on second screen choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, select the Unallocated Space, click Next to let it create and format the needed partitions and start install - this makes it foolproof.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the linked tutorial. It's a great learning experience that will make you the master of your PC because you will learn everything that works best and how to apply it with your own hands.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Will all of my games and external files will be deleted when i reinstall windows thro usb?

If you want to save your files, apps/games and most settings then do what I originally suggested if nothing else worked:, Repair Install by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m...

Choose Download Tool Now.

Install the tool, open it and choose Upgrade this PC Now.

This reinstalls WIndows while saving your files and apps in place; takes about an hour, resolves most problems. It also brings it to the latest version by the most stable method.

I just finished reinstalling windows 10 and it still does not detect my mic. Thank you for your time tho