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Microphone making static noise...

Hi! I'm having trouble with my current headset... it is a Razer Kraken and I had no issues with it, until I upgraded my rig with a new gpu, and motherboard. Ever since, the microphone only makes a static noise. I've already updated my sound drivers, through windows and the motherboards manufacturers website. I'm on windows 11 ver. 22H2 and my motherboard is a Gigabyte B450M. I tested it with a different pair of headphones and the mic worked great, which causes me to think it may be headset issue, however when I plugged it into the mic in jack on my motherboard it worked perfectly, so im very confused... if anyone has any idea on what the issue is please let me know. Thank you!

Answer
Answer
Hello Presley. I'm Greg, here to help you with this.

1) Try these fixes first for Razer Kraken headset microphone static in Windows 11:
https://mysupport.razer.com/app/answers/detail/...

https://mysupport.razer.com/app/answers/detail/...

https://mysupport.razer.com/app/answers/detail/...

https://mysupport.razer.com/app/answers/detail/...

https://www.youtube.com/watch?v=Q0UIn6tIW2c


2) Update the Sound controller driver from the PC or motherboard maker's Support Downloads webpage for your exact model. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.

If no newer then uninstall the Sound controller driver in Device Manager, restart PC to reinstall it.

Next go into Device Manager, right click Sound controller driver to Upgrade driver, then Automatically.

If nothing newer found in Windows Update then try again but this time choose Upgrade Driver > Browse > Let Me Pick to try all previous drivers queued there.

3) Try all other fixes for Headset Microphone in Windows 11:
https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Based on the detailed results you post back, I will have other suggestions if necessary.

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Question Info

Last updated October 12, 2023 Views 869 Applies to: