Ask a new question

Microphone issue on Windows 11

Hi,

I'm having an issue with the Microphone on my Windows 11 laptop. When I go to Microphone settings -> Get started , I immediately get brought to the Troubleshooter. When I click through to say Cortana can't hear me, and set up Microphone, I get an error saying 'Your microphone might need to be setup - Not Fixed'.

Please help!

Thanks

Mike

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Mike.
I'm David, and I'm happy to help you.

Is your microphone in a headset, or is it a standalone microphone?

If it's a microphone in a headset, does your headset have 2 jack connectors P2 (two black or white lines) or a single jack connector P3 (three black or white lines)?

Also. What is the manufacturer and model of your computer?
If you prefer, you can send a screenshot of your system information.
- Press "Windows + R", type msinfo32 and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi David,

It's the microphone from a headset which is working on my other laptop. They are skullcandy headphones with an inbuilt mic, 1 jack in use to connect with the laptop.

See below for MSinfo output.

Thanks

Image

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for the screenshot.

Unfortunately, I couldn't find the specs for this notebook.

Can you tell me if the audio connectors on the notebook are separate (one for headphones and one for microphone) or a single connector (for headset)?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Single connector

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for the clarifications.

Usually, the audio driver comes with the Audio Manager, which is hidden in the system tray.

Open the Audio Manager and look for your computer's connector settings. With the headset connected, click on the connector for the headset and specify that you have a headset connected.
Then, see if your headset microphone will be recognized by Windows.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks David, I went into the audio manager and went to inputs. When I went to the microphone and ran a test on the microphone, it doesn't record with or without headphones. I then went to input devices to run the troubleshooter and got the below (note I've ensured all windows updates have been applied).

Image

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

In this case, do the following:

Download the latest audio driver available from the support area of your computer manufacturer's website, uninstall the current driver, restart your computer, and install the driver you downloaded.
You should be able to uninstall the audio driver in "Settings > Apps > Apps & features/Installed apps".

Preferably, look for the audio driver for Windows 11. But if it's not available, download the latest one for Windows 10.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi David,

Unfortunately I've re-installed the intel smart sound technology drivers and still have a non functioning microphone :(

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Can you send the link to the page where you downloaded the driver?

Also, send a screenshot of the devices under the category "Sound, Video and Game Controllers" in Device Manager.
1. Press "Windows + X" and select "Device Manager";
2. Expand "Sound, Video and Game Controllers".
Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Downloaded from intel website after running driver assistant, see below for details of driver version:

Image

Note below in terms of laptop being used

Image

See snip:

Image

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated April 16, 2025 Views 170 Applies to: