Messenger App is stuck in "downloading..." at the Microsoft App Store

Hi Danise,

I'm Christine, I'll be happy to assist you. Looks like you're unable to install the Messenger app successfully on your device. No worries, I'll do my best to help you.

May I know the version or build of Windows that you're running? (Please press Windows key+R and type winver and hit enter)

Kindly check and follow the steps below:
1. Check if there's a pending updates that needs to be installed.
Click Start Menu and type Windows update then hit enter. Please install the updates.

2. Please press Windows key + R and type wsreset.exe and hit enter.
Wait for it to finish and load the MS Store.
Once MS Store is up, please check if the issue still persists.

3. Repair Windows Store apps and Settings

Click Start Menu and type Powershell, right click on it and choose Powershell(admin), copy and paste the command below and hit enter.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Once the process is done, restart the PC and check if the issue still persists.

4. Reset Windows update components:

Please click start menu and type cmd, right click on it and choose run with admin

Kindly type the command lines below and hit enter:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Please try to download the app again.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,
Christine L
Independent Advisor

I am using Windows 11

Thank you, Danise. Have you tried the steps above already?

I tried and it's still the same TT

Thanks for updating me. Please try to perform an in place upgrade. In place upgrade will install the new features or updates of Windows it will also fix corrupted system files. Kindly check the steps below:

Video on how to perform in place upgrade:
https://www.youtube.com/watch?v=CAOwN68AInE&...

Please go to https://www.microsoft.com/en-us/software-downlo...

Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO)

- Once you're done to download the ISO, please right click and open it
- Please look setup.exe and run it
- Select yes if you will will be asked for User Control
- Choose Next to Continue
- Please read the License Agreement and once done, hit Accept
- Please wait until the setup program is done and it will check if your device space is enough for the update
- You will see the Ready to install page, please MAKE SURE that Keep personal files and apps has been checked.
- Lastly, click INSTALL and follow the prompt.
- It will restart your device several times, please wait for it to finish.

Please check if the issue persists.

Thanks,
Christine

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Hiii. My messenger has been successfully installed and downloaded in my windows 11. However, a new problem emerged and that it's stuck on "Getting Started." I don't want to uninstall again since it took me days after it has been installed in my software </3