Hi,
Thank you for posting this query at Microsoft Community. I will try and help you get the issue resolved, however before we begin, could you provide us some additional
information?
1.
Which browser are you using?
2.
Is the issue specific to this particular website?
3.
When was the last time you were able to login without any issues?
4.
Do you have any third party anti-virus program installed on the computer?
5.
Are you aware of any recent software or hardware changes on the computer?
If you are using Internet Explorer you may try login in no
add on mode and check if it helps.
If that does not help, you may try clearing the cache. The cache is information stored from your surfing activity.
a. Open Internet Explorer.
b. Click on Tools, clicking Internet Options.
c. Click on the General tab.
d. Click Delete next to Browsing history.
e. Now, check the issue.
If issue still persists, then reset Internet Explorer and check.
Note: Close all Internet Explorer windows when performing Reset.
a.
Press the Windows key and the R key together to get the Run prompt.
b.
In the Run prompt, type inetcpl.cpl and press enter.
c.
Click on the Advanced tab.
d.
Select Reset to reset Internet Explorer settings.
Internet Explorer Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or
privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.
Hope this helps and provide us with more information if you need further assistance. We will be glad to help.
