Hi James,
Thank you for posting your query in Microsoft Community.
From the provided information, I understand that you are getting an error
"The license cannot be downloaded because your Web browser is not supported. To download a license, you must install Microsoft Internet Explorer 7 or later. To install the latest version of Internet Explorer, see the Windows Update Page”. We need
some more information to assist you in a better way.
1. When exactly do you get the error message?
2. Is Internet Explorer the default browser?
3. Did you make any changes to the computer prior to the issue?
This issue may occur if you have made one or more of the following changes to your computer hardware:
· You recently changed hardware components, such as the CPU or the motherboard.
· You modified any one of your computer's Basic Input/Output System (BIOS) settings that affect hardware components, such as disabling CPU hyper-threading.
· You moved the hard disk drive from one computer to another computer.
You may try the following steps below and check if this helps in resolving the issue.
Set Internet Explorer as default browser and check if it helps in resolving the issue.
You may refer to the link to set the default program.
http://windows.microsoft.com/en-US/internet-explorer/make-ie-default-browser#ie=ie-10
Hope this helps. For any Windows related queries or issues, please get back to us. We are here to assist you.
