Mcafee total protection crashes my computer

Hi,

• What is the exact/complete error message on the blue screen?
• What exactly do you mean by ‘load’? Are you trying to install it?
• Do you have the same issue when installing other applications?

You can try the following methods:

Method 1:

Put the computer in ‘Clean boot’ and then check the status.

Perform clean boot, follow the step 1 mentioned in the below article and then try checking in this clean boot state.

http://support.microsoft.com/kb/929135

If the issue gets resolved check which non-Microsoft service is causing the problem; referring to the article and following other steps.

After you have finished troubleshooting, follow these steps to reset the computer to start as usual (Refer ‘Step 7’ in the above link)

Method 2:

If you have already installed it and having problem loading it then uninstall and reinstall the application:

http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program

You can also refer to the posts in the link below with have similar issue:

https://community.mcafee.com/message/125490

http://service.mcafee.com/faqdocument.aspx?id=TS101069

https://kc.mcafee.com/corporate/index?page=content&id=KB52517&actp=search&searchid=1227308506283

Hope this helps