McAfee, Internet, System Restore... It's all dying.

System Information Compaq Presario CQ5210F 3GB ram AMD Athlon II X2 Windows 7 Home Premium (64 bit) System is 1 year old. _________________________________________________________ Internet (Chrome Firefox) Unable to access internet. The wireless router provides access to laptops via wifi, but ethernet connection does not work in normal or Safe Mode with Networking. Called internet provider: said our computer was receiving signal just fine. ________________________________________________________ McAfee: -Can't run a system scan. “An unexpected problem occurred during your scan. Please click OK to go back to the Home page, and then try running your scan again.” -Homepage says “Your computer is secure” with Firewall marked as on. -Firewall page displays firewall as “off”, and clicking “turn on” causes a flicker from on, then back to off (split second). -Unable to change Firewall settings. ______________________________________________________ System Restore: Does not appear to be function correctly on this system.: “A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information. (0x80042302)” Turn on Volume Shadow Copy: from DisabledStopped → Automatic and Started. Still no change in System Restore problems. NOTE: Due to lack of internet access abilities, I am unable to update the virus definitions on any of these programs. This puts their usability in question. CCleaner Erased a lot of ****; no change. MalwareBytes No problems found in Safe Mode scan. SuperAntiSpyware Currently Running.... Eliminated 1916 problem files, including 5 trojans. ComboFix Fails to run. Microsoft Windows Malicious Software Removal Tool No problems found in Safe Mode scan. Internet (Chrome Firefox) Unable to access internet. The wireless router provides access to laptops via wifi, but ethernet connection does not work in normal or Safe Mode with Networking. Called internet provider: said our computer was receiving signal just fine. ________________________________________________________ Audio Problems Unable to play audio from computer. The audio troubleshooter says: “hardware changes might not have been detected” and does not resolve the issue. Attempting to play a random mp3 yields : “Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.” Attempting to play a random video file: “Server execution failure” Computer Processing Speed No problems with computer processing speed. Computer runs as normal. No odd pop-ups. Error messages appear as specified. No change in problems when switching users. Besides the lack of internet, no visible damage is hampering the computer. Note: Computer has been forced into Windows XP theme?? Unable to switch back to Windows 7 Theme. Creating a new user Error Message after creation. “The user profile service failed the logon. User profile cannot be loaded.” _____________________________________________ HiJack This Used to fix certain checked items, marked as bad by internet analysis. No help. This is the most recent HiJack this log file. Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 12:36:48 AM, on 5/30/2011 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16766) Boot mode: Safe mode with network support Running processes: C:\Users\Wayne and Rizalyn #2\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3tp=iehomelocale=en_USc=94bd=Presariopf=cndt R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3tp=iehomelocale=en_USc=94bd=Presariopf=cndt R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3tp=iehomelocale=en_USc=94bd=Presariopf=cndt R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110512215806.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O4 - HKLM\..\Run: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [OrderReminder] C:\Program Files (x86)\Hewlett-Packard\OrderReminder\OrderReminder.exe O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User '?') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User '?') O4 - HKUS\S-1-5-21-2622324528-80125616-4273709122-1004\..\Run: [HPADVISOR] (User '?') O4 - S-1-5-21-2622324528-80125616-4273709122-1004 Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe (User '?') O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O4 - Global Startup: McAfee Security Scan Plus.lnk = ? O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE O4 - Global Startup: Office Startup.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE O8 - Extra context menu item: Add to Google Photos Screensaver - res://C:\Windows\system32\GPhotos.scr/200 O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O17 - HKLM\System\CCS\Services\Tcpip\..\{0E302306-C0A6-409A-86F5-31F881995E46}: NameServer = 8.8.8.8,8.8.4.4 O17 - HKLM\System\CS1\Services\Tcpip\..\{0E302306-C0A6-409A-86F5-31F881995E46}: NameServer = 8.8.8.8,8.8.4.4 O17 - HKLM\System\CS2\Services\Tcpip\..\{0E302306-C0A6-409A-86F5-31F881995E46}: NameServer = 8.8.8.8,8.8.4.4 O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) -- End of file - 6980 bytes