McAfee installation problem on Windows 10

After installing Windows 10 I tried to reinstall my McAfee software.  It says that my PC is not online and asks to reboot PC to install but this happens every time.  It also hangs my Java which I can't update until the PC has been restarted.  I installed a trial version of Norton without a problem.
Check with Mcafee to see if they have a version suitable for Windows 10

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I tried BT Support as they supply the Mcafee free to me but they could not fix it remotely.  I have just tried Mcafee Support but they just sent me to BT Support.

The problem is still there so I shall leave this open for a while in case someone else has a solution.

Thanks

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It seems that BT McAfee does not work on Windows 10.  See this thread

https://community.bt.com/t5/Apps-and-Extras-from-BT/Net-Protect-Plus-Windows-10/td-p/1455097

Until you sort this out, you should remove McAfee software because it may not be doing its job properly.  Windows Defender will activate, giving you basic protection.

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Last updated April 17, 2025 Views 10,086 Applies to: