May 2019 Update, wont boot

was waiting for the new May 2019 Update from Windows 10. They had a Update assistant and I thought if there was anything that did not work or not correct it would now allow my computer to be upgraded. I read about the issued with a external USB device attached so I just disconnected my external HD.

Now I tried to start the computer after installation. The computer got past the dell splash screen then hung with the spinning dots. I shut the power off and tried to start again except pressing the F2 key. I got the bios and reset it to load factory settings. I exited and tried to restart again. Nothing. I clicked F12 and got the recovery options. I went in to advanced options and went to safe mode. It started in safe mode and afterwards I had the computer do a normal restart and it came up after being in safe mode.

I also tried a in place upgrade to win 10 with the same May 2019 media creation tool. Everything installed with no problems but the same boot issue. Any suggestions? I have reset tne bios to defaults as well. Please help!!

Thank you

Hi Irish. I"m Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

If any steps cannot be performed normally then try them in Safe Mode with Networking or Safe Mode shown here: https://www.digitalcitizen.life/4-ways-boot-saf...

Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

When was the last Clean Install? The reason I ask is because no one who has followed the illustrated steps in this link which compile the best possible Clean Install has ever come back (that I've seen) to report another problem: http://answers.microsoft.com/en-us/windows/wiki.... It is a better install than any amount of money could buy and a great learning experience that will make you permanently the master of your PC because you will know what works best and have applied it with your own hands.

Short of that there is an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves only your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-... hope this helps.

Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Hello Greg,

I checked my drivers and all are updated and windows says I have the best available. I did the system file check and dism checks and all came through without any problems. Yesterday I did a in place upgrade and had the same problem.

Now when I did all the checks with my USB external drive connected I rebooted and the computer rebooted without any problem. So I shut down the computer and then started it again with the external drive connected. . I had the same problem with the computer hanging with spinning dots after the dell splash screen went away. I shut the computer down, disconnected the external HD rebooted, went to the bios and set defaults, then I went in to safe mode and started with network. After the computer booted in to safe mode I restarted and the computer came backup. I then reconnected the external drive and everything seems to be working well.

Could the issue with the computer connected to a USB device and not allowing the May 2019 upgrade be part of the issue? Any idea when this may be resolved? By the way my bios and firmware are all updated to the latest versions issued by Dell. If there is nothing else suggested, I may have to do a clean install.

Thank you

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So is it starting with the external drive detached, and not starting with it attached, or vice versa, or ?

The issue with Windows not starting while external is attached often goes to bootable code on the external interfering and is usually resolved by moving the data off to wipe the drive with Clean command and then reformat in Disk Mgmt:
http://www.sevenforums.com/tutorials/52129-disk...
http://www.wikihow.com/Format-an-External-Hard-...

If this is not the problem, then I'd unplug the external and run a few Startup Repairs on the install: https://www.tenforums.com/tutorials/2294-advanc...

Did you say that you had the external attached when you did the Version Upgrade, which BTW is the same as the repair Upgrade over itself. Was the external plugged in during either of these because installs because if so it could have derailed the boot code to the external or caused it to interfere. No other drives should EVER be attached during a WIndows install, Upgrade or repair.
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Hello Greg,

The external drive contains my daily backups and system images. When the May 2019 update was installed I disconnected the drive based on the article I read that the update would not install with a USB device attached. When this problem first came up I did the in place upgrade without the external drive attached.

I started the computer and it hung after the dell splash screen. I rebooted the computer hitting the F2 key and went to the bios and reset the bios to defaults. I saved and then booted again with the computer and it came up as normal. I attached the external drive and went about my normal daily use. Just before writing this reply I shut down the computer with the external drive attached. In a few minutes I booted the computer again and it came up with no problems.

As I went through the long list of steps to check it seemed something worked out and I am glad about that. The only thing that  did not work as before is my store live tile. I reset the app, ran the troubleshooter and it did not work. I noticed this happened in 2 other win 10 computers that I updated to the May 2019 version. I think a update for the store app should take care of this but this is the only thing that has not worked since the update. When I click on the store app it loads up the offerings and I click updates and it had worked to download apps that had updates available.

Thank you for your help and list of suggestions to resolve this. I am glad it worked out. I hope this may help others.

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i think boot files are missindg or  corrupted efi partition

so format the efi partition , recreate  boot files on efi 

I am a regular CONTRIBUTOR on docs.micrsosoft.com Asus Laptop R542UQ-DM153-Intel_i5-7200u_Nvidia_940mx_2GBvram-16GBram-2TBHDD_2TBHDD_250GB_M.2SSD_Windows10_Enter_2004_64bit_19042.572

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This does not seem to be the issue, things are working normally now.

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Hi, my Pc received the latest Windows 10 update (May 2019) and subsequently does not boot. It gets to the Windows 10 symbol and the spinning dots. The dots stop moving...and that's it.

I tried a few things....but in desperation put in a new HDD and loaded Windows 10 fresh from CD.  All was fine until it got the latest update again....then the same thing happened.

Does anyone have any thoughts?

Thank-you

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Boot with windows dvd, select startup repair and follow instructions to complete.  

if possible try to boot into safe mode and uNinstall latest update  and then restart the Windows 

I am a regular CONTRIBUTOR on docs.micrsosoft.com Asus Laptop R542UQ-DM153-Intel_i5-7200u_Nvidia_940mx_2GBvram-16GBram-2TBHDD_2TBHDD_250GB_M.2SSD_Windows10_Enter_2004_64bit_19042.572

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Last updated January 3, 2020 Views 346 Applies to: