Mail "System error can't get mail" after Windows 10 update

After the new update (5/13/18) all my mail has disappeared, and under "accounts" my email says "System error" and "can't get mail." I've double-checked the account name, password and settings (pop, smtp...). How can I restore it to see my saved emails and connect to the mail server again?

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Hey Chris,

Hopefully I can be of some help here. I can walk you through a few troubleshooting steps if you'd like and see if the issue persists.

Go to Start and look for Mail. When you see it, right-click it and you should see a context menu, click App settings. Scroll down until you see Reset, then hit the Reset button.

The caveat here is that you may need to set up your e-mail accounts again, but you shouldn't worry about losing a thing, since Mail serves as a frontend to e-mail accounts and their respective e-mail services, which is handled on a server online.

Another thing you can try doing is removing Mail from PowerShell, by right-clicking the Start button, and open Windows PowerShell (Admin).

Enter the following: get-appxpackage *communicationsapps* | remove-appxpackage

Now head over to the Microsoft Store and reinstall Mail and Calendar.

There has been an issue with the Microsoft Store and installing apps, so as a precaution, or if you ever hit that bump on the road, you'll need to follow these steps in order to sign out and back in, ultimately fixing this issue:

On the top right of the Microsoft Store window, you should see your profile picture, click that. Click on the account you're logged into, and you should see a new window that says "Account you've added to this app". Under that account, click Sign out.

Sign back in, and attempt to download Mail and Calendar again.

Let me know if you need any further assistance, good luck.

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Thanks, I didn't get a chance to try that because there was another Windows update last night that fixed the problem. 

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Chris,

Glad to see it's fixed! Out of curiosity, what is the update that fixed it, do you think?

Many people have been experiencing this issue, it could be useful information. Go to Start, look for Check for updates, click that, then View update history.

Otherwise I hope you have a great rest of your day! I'll tell people to keep up with their updates should this issue arise for them.

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Looking at the history now I don't think it was the update that fixed it (since the Windows 10 1803 update, I only show a Flash security update and two Defender definition updates). 

Instead, after some googling I went to Start/Settings/Privacy/Email, and "Allow apps to access your email" was turned off, so I turned it on. That didn't fix it right away because apparently it requires a restart. That happened after I powered down for the night and restarted in the morning and now it worked. I'm guessing that was what fixed it. 

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Chris,

Ah yeah, the Privacy settings thing is what I suggested to people that had issues with their microphones, that is certainly useful. I appreciate the info, thanks!

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All my email addresses now don't work, I have deleted the mail app reinstalled... it doesn't work.

Please fix this error that was created with the last update …. also my wifi printer now does not work.

Well done microsoft

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Yeah, that didn't work.

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I spent 6 hours trying to solve my mail problem (System Error:  Can't get mail) after allowing a Microsoft windows 10 update.  Then read this "Start/Settings/Privacy/Email" tried it and restarted laptop - mail came up as soon as I started mail app.  Thanks Chris_C123, I was going crazy trying to figure this out.  I wish Microsoft was better prepared before sending out upgrades!
 

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Appalling that the error message doesn't give you any clue as to what the actual problem is. Another outstanding performance from Microsoft. Just spent the best part of two days trying to sort this out!

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Thank you. This was the key to resolving the loss of email and the inability to set up accounts after the update.

"Start/Settings/Privacy/Email, and "Allow apps to access your email" was turned off, so I turned it on. That didn't fix it right away because apparently it requires a restart."

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Last updated July 14, 2020 Views 8,367 Applies to: