Hi
Welcome to Microsoft community.
Since you’ve already tried resetting the power plan settings to default and updating your graphics drivers without success, and given that hibernation isn’t an option by default, it’s clear this is a persistent problem. The Event Viewer shows daily critical "Kernel-Power" (Event ID 41) events, often within 30 minutes of entering sleep mode, with "ConnectedStandbyInProgress": true, indicating the shutdown happens during a connected standby state (a low-power mode similar to sleep). The "BugcheckCode": 0 suggests it’s not a traditional crash, but rather an unexpected shutdown. Let’s explore some potential causes and solutions you might not have tried yet.
1. Check for BIOS Updates
Your laptop has an AMD Ryzen 7 6800H, a relatively recent processor, and power management issues can sometimes be fixed with firmware updates. Visit your laptop manufacturer’s support website, look for BIOS or firmware updates for your specific model (LAPTOP-D540QMIE), and follow their instructions to install any available updates. This could address underlying hardware-related sleep issues.
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
2. Analyze Event Viewer Logs Further
The "Kernel-Power" Event ID 41 logs you shared are a strong clue. Since "ConnectedStandbyInProgress": true, the system is failing to maintain this low-power state. Look for additional patterns or related events:
In Event Viewer, filter for "Critical" and "Error" events around the shutdown times.
Note any other sources (e.g., driver failures or thermal events) or specific error codes beyond "41." If you find anything notable, feel free to share—it could help pinpoint the issue.
A third-party application or service might be interfering with sleep mode. To test this:
Press Win + R, type msconfig, and press Enter.
Go to the "Services" tab, check "Hide all Microsoft services," then click "Disable all."
Go to the "Startup" tab, click "Open Task Manager," and disable all startup items.
Restart your laptop and put it into sleep mode. If it doesn’t shut down, a non-essential service or app is likely the culprit. You can then re-enable items gradually to identify the problem.
Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.
These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.
If your laptop overheats in sleep mode, it might shut down to protect itself. Download a tool to check temperatures before and during sleep. If they’re unusually high (e.g., above 85°C), clean the vents with compressed air or ensure proper ventilation. The Event Viewer might also log thermal-related events—look for these in the "System" log.
5. Test Battery or Power Supply
A faulty battery or power adapter could cause shutdowns. If your battery is removable, try running the laptop on AC power alone (battery removed) and test sleep mode. If the issue stops, the battery might be defective. If it’s not removable, monitor behavior on battery vs. plugged in to see if there’s a difference.
6. Enable Hibernation as a Workaround
Since hibernation isn’t available by default, let’s try enabling it manually to see if it’s an option and could prevent data loss:
Open Command Prompt as an administrator (search "cmd," right-click, "Run as administrator").
Type:
Press Enter, then check Control Panel > Power Options > System Settings. If "Hibernate" appears under power button or lid options, enable it and set your laptop to hibernate instead of sleep. This might bypass the shutdown issue, though it doesn’t fix the root cause.
8. Review Advanced Power Settings
Your power plan screenshot shows sleep after 5 minutes (battery) and 20 minutes (plugged in), with no shutdown settings. Let’s double-check advanced options:
While we troubleshoot, protect your work:
Enable auto-save in apps like Microsoft Office (File > Options > Save > "Save documents every X minutes").
Use cloud storage (e.g., OneDrive, Google Drive) for real-time backups.
Save manually more often until the issue is resolved.
10. Consider Hardware or Software Conflicts
The Ryzen 7 6800H with Radeon Graphics might have specific power management quirks. If all else fails:
Run sfc /scannow in an admin Command Prompt to check for corrupted system files.
As a last resort, consider a clean Windows 11 install after backing up your data, though this is time-consuming.
Your issue seems tied to how your laptop handles connected standby or sleep, possibly due to a hardware limitation, driver conflict. The steps above—starting with BIOS updates, clean boot, and overheating checks—should help narrow it down. The Event Viewer logs strongly suggest a power management failure, and the lack of hibernation might point to a configuration or hardware restriction we can work around.
I know how aggravating this is, especially with lost work. If none of these fix it, let me know—I’d be happy to dig deeper into specific logs or explore more options with you!
Derrick Qian | Microsoft Community Support Specialist
