Locked out of windows 10 (Stuck on login page)

Hi, I updated my w10 laptop the other day and when it had finished, I had found out that my account had been turned to temporary. 

Yesterday I deleted this temporary account and the account is still on the login screen. 

I entered the password and it says that the password is incorrect. 

I have tried:

adding a new user from the safe mode command prompt. This didn't appear on the login screen 

Enabling the inbuilt administrator. This also didn't appear on the login screen. 

I have also attempted to factory reset it and it says that it has failed. 

I don't have any other account on my laptop. 

Is there a way to fix this?

Please get back soon.

Hello BradleyLydon, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

What exactly would be the model and manufacturer of the Laptop?

As it is stuck on the login screen, I recommend that you repair the system using Windows 10 media on a USB stick or DVD.

I believe you already have a DVD or Pendrive with Windows 10, I will list other steps that may help you. Even if I have a DVD or Pendrive, I will go through the procedures to create a boot device and start it through your computer to try to recover the system.

Download the tool according to the installed Windows 10 architecture. On here: https://go.microsoft.com/fwlink/?LinkId=691209
Run the downloaded setup and click Create installation media for another computer;
Select the Language, then select the edition and architecture according to the installed Windows 10;
Connect the Pen Drive;
Click Next;
Select the USB Flash Drive option and click Next;
Click Finish;
Boot with the Pen Drive; If you don't know how to access here: https://support.microsoft.com/en-us/windows/cri...
When the installation window appears, click Repair your computer;
Click Troubleshooting> Advanced Options;

Among the options presented, follow the procedures below:

Access the System in Safe Mode (Diagnostic Mode):
Click Troubleshooting> Advanced Options> Startup Settings> click Restart> press the 5 or F5 key to access Safe Mode with Networking.
Redoing the Windows 10 startup files:
Click on Troubleshooting> Advanced Options> Command Prompt> enter your Account and enter the commands:

CHKDSK /R /F X: [Enter]
Bootrec /Scanos [Enter]
Bootrec /Rebuildbcd [Enter]
Bootrec /Fixmbr [Enter]
Bootrec /Fixboot [Enter]


Restore the System by deleting everything:
Troubleshooting> Restore your PC> Remove Everything.
Note: Before performing the Restore System procedure by deleting everything, we advise you to make a backup of your data. You can connect your hard drive to another computer and transfer your personal files.

I hope this helps, even more!

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Can you restart using the Power icon in the bottom right hand of the sign-in screen.

Power > Restart. Do this 4 times and try to sign-in as normal again.

Post back the result.

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Hi, it's been almost a month now, I've got a flash drive delivering and should be here soon. I will upload this file onto the USB stick. 

Can I run this file straight from the boot menu or do I need another computer? 

My Laptop is a ASUS (not sure what model). And it's Windows 10.

Sorry for the late reply.

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Last updated April 22, 2024 Views 6,486 Applies to: