Hello,
I have sought many many different ways to try and fix this and this seems to be that one that I cannot find an answer, I would list all I have tried but I have tried all across 2 years and I've reached my peak point of annoyance after two years of screaming at my PC every time it forces me to use a Hello Pin.
Whilst also telling me the setting is unavailable that it then forces me to use for every in-desktop login, so I use most apps through web from windows or alternative accounts but if it is linked to my PC's Windows account no hope.
Enjoy the upcoming narrative game, I did not. I use Windows 10 fyi.
The issue goes like this.
Task: Sign into anything owned by MS, example, Skype.
1: Microsoft requires you to log in. -> Insert Email Address and Password. [Goes well no issue here]
2: [Next pop-up] "Use Windows Hello with your account" -> Hit Ok
3: Enter your pin -> Pin already entered incorrectly, Pin in unknown set 5 years ago. -> Hit Ok for 3.1 -OR-> I forgot my Pin for 4: -OR-> Hit 'Cancel' go to 3.1.1
3.1: "Something Went Wrong" -> Hit Ok for 3.2:.
3.2: Back to Skype Log-in Screen -> Hit Account to use -> Go to step 2:.
3.1.1: [from 3: Hit 'Cancel'] 'Set up your.....' - Hit 'Use Windows Hello' -> 3.1.2 -OR-> Hit 'I'll Set up my account later' Returns to Skype Log-in, go to Step 3.2:.
3.1.2: 'Hold on, this is important' -> Hit 'Set PIN'. -> 3.1.3
3.1.3: Go to Step 7: --- Exact same processes as Step 7, otherwise ends here.
4: From I forgot my PIN in '3:', Tells you to go to Settings. -> Lets go to Sign-in Options.
5: In: Sign-in options: -> Hit 'Sorry - this pin....'
6: 'Use Windows Hello with your account' -> Hit Ok
7: Opens 2nd Factor Authentication Screen for the university I go to, which I use for Outlook emails only. -> Diverging path options: 7.1 Authenticate Log-in or 8: 'I can't use...' and log-in with own MS Gmail account as this is the one I am trying to use.
7.1: [Authenticated Sign-in] Back to step 3: but now without @gmail account. -> Click 'I forgot my PIN' -> Go to Step 4: as this occurs. -OR-> Click Ok.
7.2: [Click Ok from 7.1] Click 'try again' go to Step 7.1:. -OR-> Click 'Skip for Now' -> pop-up Window Closes it self, nothing else appears, you stare at your monitor confused and think, why me, why me again. -OR-> Click 'Cancel'
//I have not contacted university's IT mainly as I am certain they will respond with, that it is out of their remit since I am not trying to use a Uni ac.uk but my personal one and the system is switching between to the two when it suits it, is how it appears.//
8: [From 7: 'I can't use...' to use @gmail account] 'Verify your identity' -- if I choose to authenticate Uni ac.uk then go to Step 7.1: -OR-> Hit 'Cancel' -> 9:.
9: [8: Hit 'Cancel'] Select Uni ac.uk account go to Step 7: -OR-> Hit 'Use Another Account' -> 10:.
10: [9: Hit 'Use Another Account'] Diverging path --> 11: Insert Email Address @gmail accounts -OR-> 10.1: hit 'Sign-in options' -OR-> Hit 'Can't access...' however this is not applicable as I can access both accounts on web-login.
10.1: [10: Hit 'Sign-in Options'] Diverging Options --> 10.1.1 Hit 'Sign in with Windows....' -OR-> 10.2 Hit 'Sign in to an....' -OR-> Hit 'back' go to step 10:.
10.1.1 [10.1: Hit 'Sign in with Windows....'] 'Sign in with Windows Hello....' Instant two pop-up, I do not own or know what a security key is. Nothing else can occur, both 'back' and 'cancel' Return to Step 9:.
10.2: [10.1: Hit 'Sign in to an....'] 'Find your organisation' -- No further action possible, do not want to sign in with Uni ac.uk account and even if so I do not know how to go further from this step. -OR-> Hit 'Back' go to step Step 10.1.
11: [10: Insert Email Address @gmail] After Hitting 'Next' in 10:. --> only option insert Uni ac.uk, go to step 7:.
That's it, thats the end of the narrative game, no further opotions and I still cannot sign into Skype, others off of the top of my head are MS Store, I do not use many MS programs beside Office which it is a nightmare for that. I use my .ac.uk account or another until it lets me in to Office so I can do work.
I have no idea what to do and having been going into this spiral for over 2 years now. When in locked screen and I try to use PIN to sign in (I use password to sign in) it gives me step 3: but without any options just stating I am locked out and can use password to sign in.
Any and all help is appreciated I hope you can digest this narrative game or the worst flowchart attempted.
Many thanks,
-K