Loaded: windows\system32\DRIVERS\avgidshx.sys and stops

My lenovo windows 7 system gets to the above and stops loading windows.  Have tried F8 and startup and it does nothing.  The only lights that are on is the power light and the sometimes blinking hard drive light.  Nothing else works. Can you help me.

Hi Tazrjam,

 

Thank you for posting your question in Microsoft Community.

 

As per the description, it looks like Windows 7 does not load and receiving error message saying “windows\system32\DRIVERS\avgidshx.sys”.

 

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

 

1.       What is the make and model of the computer?

2.       Have you made any changes on the computer prior to the issue?

 

Follow the suggestions listed below for a possible fix:

 

Method 1: I would suggest you to follow steps from the article and check if that works.

 

Windows Vista or Windows 7 no longer starts, and the Startup Repair tool does not fix the problem

http://support.microsoft.com/kb/934540/en-us

 

Method 2: Rebuild BCD using the Bootrec.exe tool.

 

To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

a.       Put the Windows 7 installation disc in the disc drive, and then start the computer.

b.      Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

c.       Click Repair your computer.

d.      Click the operating system that you want to repair, and then click Next.

e.      In the System Recovery Options dialog box, click Command Prompt.

f.        Type Bootrec.exe, and then press ENTER.

 

Refer to the following link for more information:

 

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

http://support.microsoft.com/kb/927392

 

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

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I have a Lenovo Computer and I don't remember making any changes, I think my brain went into freeze mode when this happened.  I honestly can't think I'm so distressed.  Let me know when you want me to do the methods you listed since you wanted the question answered first.  Thanks so much for your help.

Hi Tazrjam,

 

Thank you for posting your question in Microsoft Community.

 

As per the description, it looks like Windows 7 does not load and receiving error message saying “windows\system32\DRIVERS\avgidshx.sys”.

 

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

 

1.       What is the make and model of the computer?

2.       Have you made any changes on the computer prior to the issue?

 

Follow the suggestions listed below for a possible fix:

 

Method 1: I would suggest you to follow steps from the article and check if that works.

 

Windows Vista or Windows 7 no longer starts, and the Startup Repair tool does not fix the problem

http://support.microsoft.com/kb/934540/en-us

 

Method 2: Rebuild BCD using the Bootrec.exe tool.

 

To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

a.       Put the Windows 7 installation disc in the disc drive, and then start the computer.

b.      Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

c.       Click Repair your computer.

d.      Click the operating system that you want to repair, and then click Next.

e.      In the System Recovery Options dialog box, click Command Prompt.

f.        Type Bootrec.exe, and then press ENTER.

 

Refer to the following link for more information:

 

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

http://support.microsoft.com/kb/927392

 

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.


Was this reply helpful?

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Hi!

I had this issue yesterday:
Windows 7 64bit didn't want to start and failed in secure mode after loading:
windows\system32\Drivers\avgidshx.sys
The PC displayed the black loading screen and still there.

Finally I opted for:
  1. using an AVG CD rescue: http://www.avg.com/es-es/faq.num-2771
  2. entering in the folder windows\system32\Drivers\
  3. and moving all files starting with "avg" to a new folder
  4. now windows loads fine.
  5. Just in case use the same CD to check for any viruses updating before the viruses database.


Kind regards and good luck!

Francisco

For more about free and paid anti-virus protection comparisons go to:

Protecting your PC from viruses, crashes and other issues





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Last updated September 10, 2020 Views 8,095 Applies to: