LiveKernelEvent 117 & 141

My PC is having critical errors whereby the screen flickers and after which, the computer often reboots. On reliability monitor is gives a couple of critical errors, both code 117 and 141. The PC is only a couple months old, drivers have been reinstalled, memory check complete, burn-in test complete with no faults as to the hardware. I am stumped as to what to do. 

So far it only occurs when I am on games (even lobbies of some games which, prior to these errors ran perfectly). I have no clue what to do or where to go from here. Any help whatsoever would be amazing and would mean the world. Below are the 2 error codes I seem to get:

Summary
Hardware error
Date
24/‎02/‎2021 01:27

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffb30555d65460

Parameter 2: fffff80024ca71c0

Parameter 3: 0

Parameter 4: 3afc

OS version: 10_0_19042

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 2057

Date

‎24/‎02/‎2021 00:29

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffb3055af49010

Parameter 2: fffff80024ca71c0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19042

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 2057


Hi HarryRoissetter,

I’m Mario an Independent Advisor. I’ll try to help you with this problem.

I read the issue and the LiveKernelEvent 117 & 141 errors are associated with GPU and corrupted drivers, respectively. However, according to my experience, these errors could appear by causes that affect the aspects mentioned, as high temperature, dust, cables, cards, RAM are fine installed.

By the above, I suggest the next steps in order to fix or limit the issue, I don't consider updating the video graphic drivers, because you did it. Please, review them:

Step 1) Clean and Airly installation
Review all the device installations (video card, RAM, GPU power connections, GPU fan, etc), cleaning them, putting special care on the coolers. Also, consider changing the place of PC, looking for a more airing place.

Step 2) Keep Windows 10 Updated
Review if you have some updates to do, using Settings, then Update & Security and verify if an update is already available on the Windows Update section.

Step 3) Check Corrupt Files and Recover Window image
- In the Search Area, type CMD and hit Enter
- In windows opens, click on the Run as Administrator option
- In windows opens type command: sfc /scannow
- Wait to finish
- Type one by one the next command and press Enter at end of each:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow (yes, one more time)
- Wait for finish
- Press Ctrl+Alt+Del for restart the PC
Verify if the issue is fix

Step 3) Review the temp
Consider reviewing the temp using some free software such as Speedfan or HWMonitor (please, review the next link for this: https://www.avg.com/en/signal/check-gpu-tempera...)

Source as a reference:
https://forums.tomshardware.com/threads/hardwar...

I hope to help you. Please, tell me the results.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Hi,

Thanks so much for your response. I have just tried all of these and it did not work. My GPU temperature remained relatively normal at 50 degree max tempt with a 46-40 degree average.

The GPU, PSU, RAM, connectors etc have all been reseated, all up to date etc.

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Hi HarryRoissetter,

I continued reviewing the issue, and I found the next link on the NVIDIA forum site with some fixes from the users with a similar problem. The solutions are:

1) Install Direct X 12 (only can be keeping Windows 10 Updated)
2) Uninstall all NVIDIA drivers and re-install without considering the GFExperience in the process.

Source as a reference for your review:
https://www.nvidia.com/en-us/geforce/forums/gam...

I hope to help you. Please, tell me the results.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

9 people found this reply helpful

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Question Info


Last updated May 16, 2024 Views 24,965 Applies to: