Licensing Audit: No COA sticker for preloaded Win8 and 10 machines

Hi Arwin,

As per the description, you are experiencing issue with no COA sticker for preloaded Windows 8 and Windows 10 on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this.

I would suggest you to refer to the suggestions provided in the following Microsoft Community link given below and check if that helps.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/no-coa-included-with-pre-built-pc-does-it-matter/3f3868a2-1e0c-4429-9a69-2986e5f33fc4

For reference:

You may also refer to the suggestions provided by “Andre Da Costa” replied on March 18, 2013 in the following Microsoft Community link given below and check if that helps.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/can-preloaded-win8-machine-sold-without-coa/e9bf088d-a4c6-4455-8f26-00e507469cfb

I hope this information is helpful.         

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Hi Jayant,

Thanks for your effort to reply my question.

This does gives me further proof on I didn't mistaken the fact that the COA doesn't exist for these Windows Preloaded machine.

However, doesn't solve the problem the licensing consultant insists I should provide a COA for them. According to what she said on phone, the COA must be somewhere, either I misplaced it (which shouldn't be due to in Windows 7 or earlier era the sticker should be on the machine itself while delivery, and more importantly, I check thru everything while I receives them) or the seller (which is Dell / HP / Acer) make a mistake and I should get it from them (wish me good luck with this....)

I am thinking of certain official proof from Microsoft, for example info on a website about this. I am not sure why I run into problem with a licensing consultant suppose to be professional in this area but I need some advice from everyone on how can I get into a common ground with her. I can't see how can I provide something doesn't exist at the first place. If I have to agree with her, then my personal Microsoft Surface, purchased at Microsoft recently and loaded with Windows 10, is not genuine.

Thanks.

Regards,

A.T

Hi,

With Windows 8/8.1 The Product Key on preinstalled Operating Systems (HP, Acer, etc) is embedded in the BIOS in the Motherboard, so that the lost and/or worn C.O.A. Sticker problem is no more.

When you reinstall it will pick up the Product Key and activate the system automatically.

If it does not, follow these steps:

"How to Activate Windows 8 and 8.1 by Phone"

http://www.eightforums.com/tutorials/24636-activate-windows-8-phone.html

"Get help with activation errors"

http://windows.microsoft.com/en-us/windows-8/activation-errors

"How to activate a Microsoft product by using Microsoft Product Activation Center"

http://support.microsoft.com/kb/950929/en-us

_______________________________________________

This information may interest you if you do wish to keep a record of it:

"Windows 10 Embedded Product Key Tool"

https://neosmart.net/blog/2014/windows-10-embedded-product-key-tool/

"We’re proud to introduce the immediate release of our newest utility for Windows users: the NeoSmart Technologies Embedded Product Key Tool. Designed for users of Windows 7, Windows 8, and Windows 10, our embedded product key tool will retrieve and display the Windows setup product key embedded in the BIOS or EFI, allowing you to store it for safe-keeping or use it to reinstall Windows with an official Windows setup image."

You can also use:

"Belarc Advisor - Free Personal PC Audit (Version 8.5c)"

http://www.belarc.com/free_download.html

Or:

"Product KeyFinder"

https://www.magicaljellybean.com/keyfinder/

Cheers.

Hello Bill,

I understand what you are saying but it doesn't solve my problem.

I also understand the sticker is no more and I don't have problem with activation. 

The problem is on Microsoft's licensing consultant (I believe they are external contractor by looking at their email address b-???@microsoft.com) insists on I giving them a photo taken on the COA stickers for any of those desktop machine with Win8 and 10 preloaded by Dell/HP/Acer, even I provided the purchase invoice. 

I need certain official proof that I can show this lady and their team they have mistaken on this issue and it is impossible to cope with their request as it is something not existed for these desktop. 

Any advice? Thanks~

Regards,

A.T

Can't help you.

Microsoft does not supply those Licenses to you; the OEM Manufacturer does.

Microsoft sell the Licenses to the OEM Manufacturer in bulk.