Hi Dave. I'm Greg, 10 years awarded Windows MVP, here to help you.
I can give you things to try from the Windows end but a new monitor is under factory warranty so LG Support must either fix or replace it during the first year.. It might even still be under Store warranty so you could call the Store manager as often they will be helpful and might exchange it or have their repair dept go over it.
1) The things to check in Windows are if the same thing happens with another monitor. Also if this monitor does the same thing on another device.
2) The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:
First make sure you have updated the Display driver from the PC or motherboard maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.
If necessary first remove the old driver using DDU
https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods:
https://www.digitalcitizen.life/4-ways-boot-saf...
While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.
If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:
http://www.intel.com/content/www/us/en/support/...
or the Nvidia Update utility here:
http://www.nvidia.com/Download/Scan.aspx?lang=e...
or the AMD autodect utility here:
http://support.amd.com/us/gpudownload/windows/P...
For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.
You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.
Then you will know you've tried everything in addition to Windows Update drivers.
3) Adjust the screen resolution until it fits and looks best at Settings > System > Display.
4) Check for a monitor driver by expediting Windows Updates (including Optional Updates) in Settings > Update & Security > Windows Update > Check for Updates to install all Updates until no more are offered.
If none of those work then contact LG Support here:
https://www.lg.com/us/support/contact
Report back results for each step so I know what else to suggest.
Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.
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