Lenovo Laptop random restarts

Hi AhmadhSheram1-

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

What was the recent changes on your computer that might triggers the concern?

Kindly boot your computer into safe mode and see if it will restart from there:

Boot your computer in safemode. Safemode is a windows environment used to troubleshoot, diagnose and repair corrupted windows system files. While computer is in safemode, no 3rd party application will run, not even your anti-virus, and selected services needed by windows to boot are the only running service on the computer. This ensures us that the computer will only use applications and services at a minimal level to avoid 3rd party conflicting application and services.

Please click on the link below and follow the steps in booting your computer in safemode.

Press the Windows logo key + R.

Type msconfig then press OK.

Select the Boot tab.

Under Boot options click on safe boot.

Then check the box says network.

Click apply then okay.

It should restart your computer and see if the random restart will persist in safe mode.


Please do let me know what will happen. Hope this will help and have a blessed day!



Thanks.
Kevin B.
Independent advisor