Hello,
Recently I was notified of a new Windows 10 Update, I accepted it to download and install, upon its installation the computer needed to reboot, when shutting down, blue screen IRQL blah blah blah
Upon restarting my computer manually, I was fortunate that windows reverted back to pre 1903 however now each time I was to shutdown my Windows 10 does not completely shutdown, instead it just freezes.
I've done some online research into windows 10 and blue screens, in doing that, I wiped my C drive and did a clean install of windows 10 Pro ensuring all drivers were from the manufactures, removed all USB devices and rebooted into safe mode etc etc etc... nothing seems to fix my windows problem.
Windows has not stored or saved any Mini dump files or folders for me to show you, I have included my specs to show you my PC is new.
The Windows memory scan tool, tries to reboot my PC then it freezes, so it can never actually do a scan.
Here are my system specs;
OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CARL-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2003, 30/04/2019
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG MAXIMUS X FORMULA
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.17763.529"
Username CARL0-PC\******
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.4 GB
Total Virtual Memory 36.9 GB
Available Virtual Memory 30.7 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
I am at a loss at what to do about this,
I would appreciate your help Mircosoft.
