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Laptop won't start up after reset

My proline laptop that I got won't start up, after resetting it , when it restarts it shows an error pop up saying "The computer restarted unexpectedly  or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart installation", but when I click "OK" it restarts and repeats the same thing, please help����

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***Post moved by the moderator to the appropriate forum category.***

Assuming you can start the computer in Safe Mode and still use emoticons/emojis, please answer-by-number:

1. When (approx. date) did you purchase the computer?

2. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?

3. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?

4. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?

5. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?

6. What Version & OS Build of Windows 10 is currently installed?

  • Press & hold the Windows Key and press the R key. In the RUN dialog, type WINVER and press the Enter key.

7. When and why did you do the Reset?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Last updated April 22, 2024 Views 385 Applies to: