Laptop wi-fi adapter intermittent disconnect/reconnect: event viewer logs

Good Day BawRroccoli,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapter
-Look for Wireless driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.


Reset Network Settings
Open Settings.
Click on Network & Internet.
Click on Status.
Under the "Change your network settings" section, click the Network reset option.
Click the Reset now button.
Click the Yes button.


Once done proceed with these steps.
-Click Start, type CMD and run as administrator
-Copy and paste the command below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig / flushdns

ipconfig / release

ipconfig / renew

Restart your computer and observe the connection.


If issue persist, let's download the updated driver .
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the system model and provide it here.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.

Hello Carlo,

Thank you for these steps. I followed them exactly and unfortunately the issue is persisting, with the same event viewer errors and warnings. I did receive one issue when running 'netsh int ip reset', see screenshot below.

The computer is a Lenovo ideapad 700. In system information, the system model is "80RU" and the system SKU is: "LENOVO_MT_80RU_BU_idea_FM_Lenovo ideapad 700-15ISK". Hope this helps, please let me know if you need any more info.

Greetings BawRroccoli,

I appreciate your time getting back to this thread, thank you for those information.

Here's the steps you can try.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapter
-Look for Wireless driver that was installed
-Right click and Uninstall.

Once uninstalled go to this link below and download the driver.

https://download.lenovo.com/consumer/mobiles/83...


Once downloaded and installed, restart your computer and check the connection.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
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Hi Carlo,

I did this last night, and it seemed to work for a while. However, I am once again having the same error messages and disconnections. Please let me know if there are other things I can try and thanks.

Greetings BawRroccoli,

I appreciate your time in getting back to this thread, if the steps did not work, no worries since this is an open forum, maybe someone else in the community has an idea or solution regarding with this issue. I will keep this thread open.

Have a wonderful day ahead and stay safe

Sincerely,
Carlo T.

Hi BawRroccoli ,

I would like to help you but I need more information:

1) During normal web browsing these problems do not exist? Does this only happen when watching live streaming content?

2) Do you have a Dual-Band router? Is the SSID set the same for both bands, 2.4 and 5 GHz, or do you have separate SSIDs?

3) Is the problem present on both bands?

Waiting for your answers, go to Device Manager> network adapters, select your network adapter in use, click on the Advanced tab and disable any options regarding energy saving. If there is a MIMO Power Save Mode option, try setting it to No SMPS.

Try again.

Hello Franco,

I'm happy to provide more info, but as a quick update, the connection has not dropped over the past 24 hours. I rolled back the driver to version 19.0.1.1 (6/15/2016; Intel) and this seems to have provided more stability. This is a bit frustrating because it means that I also have to disable automatic driver updates, or Windows will update the driver on restart to newest release, which seems to be causing these issues. That said, here is the information you requested:

1) The problem was also presenting during normal web-browsing. It would occasionally drop, which I would notice in the event logs, or when I tried to open a new web-page.

2) Unfortunately I do not have immediate access to the router, I could get back to you on this, but there is only a single SSID, so I suspect that if it is dual band, both 2.4 and 5 GHz are set to the same SSID.

I double checked the advanced settings, I have everything related to energy saving disabled. There isn't a MIMO power save mode. Thank for your help so far and I'll try to find out about the router soon.

Hi BawRroccoli ,

ok, let me know how it behaves with the latest driver you installed.

Please send me a complete screenshot with the list of all advanced properties of your wireless network card.

I'd prefer not to update the latest driver, because I was having issues under that driver, and for now, the previous driver seems to be performing well.

Here is the screenshot you requested:

Hi BawRroccoli ,

no, I didn't ask you to update to the latest driver. I asked you to let me know if the connection works fine with this driver you have installed.

Thanks for the screenshot.