Laptop crashed with error (Event ID - 41, 0x8000400000000002)

Hello,

I will say, my laptop has been acting strange the past week or so. It's either ran slow, froze up, shut down itself without warning, and this evening it completely crashed with a blue-screen. The crash and shutting itself down is new, but the other stuff happens randomly. I've not noticed anything specific happen that I would think cause it.

Here is from the event viewer:

https://gyazo.com/7fe0ef86e6534213bcb7752fac5bcdca and https://gyazo.com/419293aa61a61bdd41db9005916f81d5

And the minidump file that was produced after it crashed and rebooted:

012925-16375-01.dmp

Here is both application and system event viewer logs:

1. 1.29.25 application logs.evtx

2. 1.29.25 system logs.evtx

Thank you in advanced!

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Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? As per checking the Minidump file, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue? as the screenshot of the event logs only displays an information that there is a Bluescreen error.


To do this kindly follow the steps from this link:
https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.


Let me know how it goes and I hope that helps.

Bernard

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Yes, thank you for your reply.

Here is both application and system logs (wasn't sure if you needed both):

1. 1.29.25 application logs.evtx

2. 1.29.25 system logs.evtx

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Just wanted to check in and see if you had the chance to take a look at the logs. I have made backups of the laptop just in case, but would like to see if I can get a bit more life out of this computer because it runs pretty well otherwise.

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Last updated April 16, 2025 Views 25 Applies to: