Ask a new question

Laptop Blue Screens when new Nvidia driver installs

Hi there,

I've been dealing with an issue regarding my drivers for maybe over a year, and I've tried to ignore it because it didn't have much impact. But lately, I've been noticing it a lot more.

A few months ago, I tried to update my Nvidia drivers using the Nvidia app to get the latest version. However, when I updated it and tried to install the new version, I got a blue screen with the error message:
"DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS"
What Failed: nvpcf.sys


I’ve searched for this error on YouTube and tried all the solutions I could find, but none of them worked. I can still use my laptop after the crash, but I'm stuck with an old Nvidia driver.

I’ve also tried factory resetting my laptop, but that didn’t help even after performing a clean reset from a USB.

Is there any solution to this?

Here are my laptop specs:

  • Acer Nitro 5

  • Windows 10 Home

  • NVIDIA GeForce GTX 1650

  • 11th Gen Intel(R) i5-11300H


It would be a blessing if someone could help me out with this issue!

|
Hi,
My name is Igor, it's a pleasure for me to help others and I'll try to help you.

Please reinstall graphic drivers from Acer's support site using DDU tool. Tell the result.
------------------
if you'll find someone's post helpful, mark it as an answer and rate it please. This will help other users to find answers to their similar questions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

I tried what you said, everything worked besides downloading the newest Nvidia drivers. when I try to install that it gives me a sort of error screen that says:

Installation can't continue

An error occurred.



Im stuck at Version 461.79 of Nvidia's graphics driver.

Any solutions?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, I've fixed the error message but now it's back to the blue screen sadly. So this didn't really help the issue yet.

Maybe another solution to this?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry, I did not understand, did you reinstall graphic driver from Acer's site using DDU?
------------------
if you'll find someone's post helpful, mark it as an answer and rate it please. This will help other users to find answers to their similar questions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

Little late answer sorry about that. But I've reinstall the graphic driver but that didn't really help with the issue, It's still the same blue screen.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Please share several memory minidumps to OneDrive for analysis.
https://answers.microsoft.com/en-us/windows/for...
------------------
if you'll find someone's post helpful, mark it as an answer and rate it please. This will help other users to find answers to their similar questions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 26, 2025 Views 49 Applies to: