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Laptop battery not charging when plugged in and less than 100%, but ok at 100%

After update to Windows 10 Home 21H1, my laptop battery refuses to charge when plugged in but the charge level is less than 100%. It just drains until the laptop is shut down.

When the laptop is off, the battery can be charged to 100% and then it stays there after the laptop is turned on and plugged in. But if it's 99% or less when turned on, the battery always drains despite being plugged in.

Tried to reinstall the battery and update the drivers for the battery and AC adapter, but the problem remains. With the battery removed, the laptop works fine on the AC adapter alone.

It never had this problem before update to 21H1.

Is there any other solution?

Hi,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

What is a date of your BIOS and battery driver? If they are outdated please ask a help from laptop manufacturer's support. Seems the problem is driver related.
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Thank you, Igor,

BIOS is dated 2011/05/23, the latest for this Packard Bell model.

Microsoft ACPI-Compliant Control Method Battery driver is dated 21/06/2006, version 10.0.19041.1

When trying to update it, Windows says the best driver is already installed.

I wonder if there is another version I could use.

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Question Info

Last updated June 10, 2022 Views 105 Applies to: