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Keyboard not working on Login screen

1 August 2015

Windows 10 installation problem

I have installed Windows 10 on my Samsung running Windows 7 Home premium

I did this by using the Media Tool and it worked fine for 3 days

Last night I ran a defrag and when I looked at the system this morning it was on the startup screen BUT when I tried to enter the password the keyboard was not working ie no reaction to key strokes

My Logitech wireless mouse does work

I have tried various ways to reset and get around the password screen but without success rendering this PC useless at the moment. The keyboard is working in DOS

I have tried F2 on bootup to change parameters, I have booted up using windows 7 recovery disk BUT because I have changed the OS there are no restore points available

How can I repair the problem or turn off the password protection to access the PC and try to repair Windows 10

Hi,

Thank you for your interest in Windows 10.


I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and login.

Please Find the screenshot of the Ease of Access icon at the right bottom of the screen:

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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Does getting past the login screen solve the problem? 

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I used a different method

i deliberately crashed the computer during start up so that Windows told me i had to restore the operating system

this was effective but time consuming

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Hi Philip,

I apologize for the delay in responding.

Glad to know that your issue is resolved and I appreciate your efforts in resolving this issue. This might help other community members.

Thank You.  

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Last updated December 26, 2020 Views 1,244 Applies to: