KERNEL_DATA_INPAGE_ERROR - 0x0000007A

original title: KERNEL_DATA_INPAGE_ERROR

Well a few weeks ago, not long after I bought this new computer, I started encountering the BSOD with KERNEL_DATA_INPAGE_ERROR. I'm running Windows 7 on an Asus G60JX laptop. Not long after the first time this happened I looked up the problem and ran a disk check to only find my computer would no longer start up. I decided to reformat my computer and everything was running good again for about 2 weeks and now this is happening again. My computer starts up fine but every once in awhile the mouse will stop working and it will go to the BSOD and say something about dumping physical memory. When I start my computer back up it says this the solution box or whatever.

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    7a
  BCP1:    0000000000000020
  BCP2:    FFFFFFFFC000009D
  BCP3:    FFFFFA800719E7C8
  BCP4:    0000000000000000
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\070610-16957-01.dmp
  C:\Users\Spencer\AppData\Local\Temp\WER-58999-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Any help would be appreciated. Thank you.

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Answer
Answer

Hi,

Check to see if this Hotfix applies to your system. (I know this does not apply in your case however
it is included for others with error to check.)

You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try
to resume a computer that has a large SATA hard disk.
http://support.microsoft.com/kb/977178

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To use BlueScreenView, MyEventViewer, and other methods to troubleshoot BlueScreens see this
thread - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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The primary causes of this error are virus/malware, drivers, memory, and disk corruption. And there
can even be combinations of those so a thorough check of all is required. Added possible causes are
hardware errors such as damaged motherboard or other hardware.

BCCode: 7A    0x0000007A

Cause

Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR bug check from the error status (Parameter 2). Some common status codes include the following:

  • 0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.

  • 0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.

  • 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.

  • 0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.

  • 0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.

 

These status codes are the most common ones that have specific causes. For more information about other possible status codes that can be returned, see theNtstatus.h file in the Microsoft Windows Driver Kit (WDK).

Another common cause of this error message is defective hardware or failing RAM.

A virus infection can also cause this bug check.

Resolution

Resolving a bad block problem: An I/O status code of 0xC000009C or 0xC000016A typically indicates that the data could not be read from the disk because of a bad block (sector). If you can restart the computer after the error, Autochk runs automatically and attempts to map the bad sector to prevent it from being used anymore.

If Autochk does not scan the hard disk for errors, you can manually start the disk scanner. RunChkdsk /f /r on the system partition. You must restart the computer before the disk scan begins. If you cannot start the computer because of the error, use the Recovery Console and runChkdsk /r.

Warning   If your system partition is formatted with the FAT file system, the long file names that the Windows operating system uses might be damaged if you use Scandisk or another MS-DOS-based hard disk tool to verify the integrity of your hard disk from MS-DOS. Always use the version of Chkdsk that matches your version of Windows.

Resolving a defective hardware problem: If the I/O status is C0000185 and the paging file is on an SCSI disk, check the disk cabling and SCSI termination for problems.

Resolving a failing RAM problem: Run the hardware diagnostics that the system manufacturer supplies, especially the memory scanner. For more information about these procedures, see the owner's manual for your computer.

Check that all the adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

Check the System Log in Event Viewer for additional error messages that might help identify the device that is causing the error. You can also disable memory caching of the BIOS to try to resolve this error.

Make sure that the latest Windows Service Pack is installed.

If the preceding steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can cause this error.

Resolving a virus infection: Check your computer for viruses by using any up-to-date, commercial virus scanning software that examines the Master Boot Record of the hard disk. All Windows file systems can be infected by viruses.

BCCode: 7A    0x0000007A  <-- read this
http://www.faultwire.com/solutions-fatal_error/KERNEL-DATA-INPAGE-ERROR-0x0000007A-*1137.html?order=date

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If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as the
cause.

No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
them in regular Windows when you can.

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can
download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
here or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

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If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

New Vista and Windows 7 version
http://onecare.live.com/site/en-us/center/whatsnew.htm

Original version
http://onecare.live.com/site/en-us/default.htm

http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

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After removing any malware : (Do these even if no malware is found)

Also do these to cleanup general corruption and repair/replace damaged/missing
system files.


Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

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Could be a driver related issue though less likely than memory. Update your drivers
manually by looking at System maker and Device maker's sites.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Last updated January 6, 2021 Views 141,871 Applies to: