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kernel32.dll ntdll crash errors in games

Hello !

I have this error while playing games. My game crashes after a few minutes of running smoothly and kernel32 and ntdll errors are reported.

Bellow a exemple of a game error:

KERNEL32.DLL!UnknownFunction (0x00007ff9127654e0) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff91444485b) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff91444485b) + 0 bytes [UnknownFile:0]

I am running with windows 10 x64, intel core i7-12700k, 16Go DDR4, nvidia RTX 3070. (Now I m on windows 11)

I have allready tried the following to fix the problem :

  • Running regsvr32.exe /u ntdll.dll -> raises an error saying the module was loaded but the entry point is not found. Check if the DLL or OCX file is valid.

  • Running repair tool from windows.

  • Update all drivers manualy.

  • Completly remove graphic card driver and reinstall it.

  • Redumping my C: disk with a new windows.

  • Try installing an older version of video card driver

  • Install windows 11

I have followed most of the tutorials I found, nothing worked. I have had this issue with Ark, Dauntless and maybe others. I can't tell for sure it was because of kernel32.

I need help ! Thank you.

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Hi Azimel,

I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hello Dave,

The link of my minidump file (in my windows.old):

Thanks for the fast reply !

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Hi Azimel,

Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

A slightly older version of that driver is best to install it is usually more stable than the latest version of the Nvidia driver.

Wait to see if your system stabilizes.

If not, I also see the BattleEye anti-cheat game engine listed as contributing to the crashes, try re-installing that software.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Just a question during this steps.

Is it ok if windows install automatically a pilote for the Nvidia graphics card ?

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Hi Azimel,

Yes, it is okay if Windows installs a new driver after you have removed the current version of the driver.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave,

I try like this (without install a driver, only the automatically installed) and I had the same issues game crash (no blue screen)

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Hi Azimel,

Okay, then please try the next steps, because the BattleEye anti-cheat game engine is known to cause crashes.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi,

I don't find battlEye anti-cheat in my applications ...

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Hi Azimel,

That may have been installed as part of one of your games, it has a virtual driver named BEdaisy.sys running in the background.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi,

I fund the game using BE and used the uninstallBE.bat in the folder. I re-launch the game and re-install BE.

I trying the game (the same as before) and brb with news !

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Last updated May 17, 2024 Views 20,770 Applies to: