KB5003173 update crashed audio and messed up group policies

Windows Update tried to install KB5003173 update and failed. Windows got into automatic repair and restarted again.  I did sfc /scannow and update is installed. But it killed audio and messed up group policies. I can rearrange group policies but I couldn't fix audio. I tried trouble shooter and also reinstalling audio driver but it didn't fix it. Also I realized windows didn't create restore point. Do you have any suggestions?

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Good Day YavuzAL,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controllers
-Look for Audio driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

-Go to Control Panel
-In Control Panel, select Large icons from the View by drop down menu.
-Select Sound.
-Select the Playback tab
-Right click the Speakers/ Headset and click Enable.
-Right-click it again and select Set as Default Device.
-Right click Speakers/ Headset and click Properties.
-Click the Levels tab, then drag the volume slider towards the largest value.
-Click on Advance Tab
-Uncheck the box to "Allow Application to take exclusive controls on this device"
-Click OK.

Restart your computer and test the audio.

If issue persist, let's download the updated driver
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and post it here.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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Thanks for the reply Carlo,

Unfortunately, none of the output device was visible in control panel or settings. But they were in device manager.

Thankfully with the assistance of support I rolled back to restore point. So my issue is resolved.

For anyone who face same issue;

1- Search create restore point

2- Open System restore from that window

3- Find a restore point and restore

So it was my bad to not able to find restore point.

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Last updated June 15, 2021 Views 515 Applies to: