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Kaspersky S.M.A.R.T. check says my hard drive is at 0% health, but Command Prompt says it is ok...

Does anyone know what could have caused the discrepency?

For context, I have an HP laptop, with a 256GB SSD hard drive. I bought it professionally refurbished online 2 years ago.

It originally had a 128GB SSD hard drive, but I paid extra for it to be updated. It runs Windows 10.

Hi,

CMD often says disk health okay despite being not.
Please download and run HDTune Trial or HD Tune Free.

http://www.hdtune.com/

Select the Disk where OS is installed.

Make screenshots of the following
the health.
the error scan.
the benchmark.
Post back the screenshots.


Disclaimer:
There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Here you go! Thank you

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Thanks. Indeed, your disk has an issue. See "red markings". Your data is fine yet, but you need to replace it eventually.

You may try running long DST from HP Diagnostics at boot as a first step, in my opinion.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Thanks for the info! I ran a long DST and passed with flying colours. It's all ambiguous. I've been hit financially by covid, so I'll just try to get away with it for as long as possible. All of my important files are backed up as a matter of habit anyway!

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I see, thanks for the response. It must be an anomaly, you may disregard the message if Long DST has passed.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Last updated April 12, 2024 Views 1,271 Applies to: