Hi youmi16
Welcome to the Microsoft Community
Understanding your problem, the java/shimeji-ee program cannot be opened
Check Java Installation
Make sure Java is installed correctly and is the latest version. Please download and install the latest Java Runtime If it is already installed, try reinstalling it.
Trying to re-download and reconfigure the JDK will ensure that your Java environment is complete and set up correctly.
Checking Java's Environment Variables
Ensure that Java's environment variables are set correctly:
Open System Properties (right-click this computer > Properties > Advanced System Settings > Environment Variables).
Look for the PATH entry in the system variables and make sure it contains the path to the bin directory of the Java installation directory. For example: C:\Program Files\Java\jre1.8.0_231\bin.
Temporarily disable anti-virus software
Sometimes antivirus software can interfere with the operation of Java applications. Try temporarily disabling the antivirus software and then running the
Disclaimer: Perform the following steps to temporarily disable antivirus protection in your protection software in order to help you identify the cause of the problem, but keep in mind that by turning off this feature, your device may be vulnerable to threats. Please turn on your protection software as soon as the problem is resolved.
Try creating a new local account, which can help troubleshoot issues related to user profiles.
Press Win + I to open Settings.
Click on “Accounts”.
Select “Family and other users”.
Click “Add another user”.
Select “I don't have this person's login information”.
Then select “Add a user who doesn't have a Microsoft account”.
Enter your user name and password to create a local account.
Set it to Administrator, log out of the current account and log in to the newly created account to test it.
Viewing the Event Viewer
Check the system log in the Windows Event Viewer to see if there are any relevant error entries.
In the Event Viewer, navigate to Windows Logs > Applications and find the error or warning message for the relevant time period.
I wish I could handle your problem, however, it is more suitable for publishing on Microsoft Learn (English only), more users post these issues there, you can click on "Ask a question", there are experts who can provide more professional solutions in that place.
Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.
Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!
Contact me if you need anything else.
Best wishes
Merek.Z - MSFT | Microsoft Community Support Specialist
