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Jack Mic is not catching any sound!!!

I have an Alienware M17 R5 AMD. The built-in microphone works pretty fine. However, when I use my external earphone (which comes with a mic), the earphone speaker works fine, but the "jack mic" does not work. The jack mic is visible when I switch "Headphones" to "Headset (with microphone)" in Realtek Audio Console. The problem is it doesn't catch any sound which I have cross-checked in many ways, especially in the "Sound" settings. I have tried every possible way to fix it, like

switching from "Headphones" to "Headset (with microphone)"

running troubleshooter
testing using different platforms
uninstalling/reinstalling/updating the drivers/software
trying out with different earphones
and what not


But nothing solved the problem. It still persists. Would be glad if someone could help me out! TIA

Hello Shahriar Ratul and welcome to the Microsoft Community!

According to your feedback, you are experiencing an issue where your external microphone is not capturing sound.

You can try the following to troubleshoot the issue

1. Adjust the microphone settings:

In Windows, adjust the microphone volume through sound settings.

Click the windows key, search and open the control panel, find the “Sound” option.

Switch to the “Recording” interface, find “Microphone”, double click to open the microphone properties.

Adjust the volume slider to maximum and make sure the microphone is not muted.

You can also see if you are allowed to use this device in the properties.

2. Make sure the microphone is set as the default input device.

Click on the sound icon in the taskbar, select “Open Sound Settings”, and in the “Input” option, make sure the microphone is set as the default input device.

3. Check the privacy settings:

Click the windows key, go to “Settings” > “Privacy” > “Microphone”, make sure the “Allow apps to access your microphone” switch is on. Ensure the “Allow apps to access your microphone” switch is on

And check whether the common communication software has the permission to use the microphone.

4. Update the motherboard driver of your computer

You can go to the official website of your computer brand to find the sound card driver of your computer and download it.

Then check whether the microphone can be used

I hope the above information is helpful to you, and you can give me feedback if you have any progress!

Kirito|Microsoft Community Support Specialist

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Question Info

Last updated April 16, 2025 Views 23 Applies to: